Patient Care Services Representative

Winona, Inc.; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player in telemedicine is seeking a dedicated Patient Care Services Representative to enhance patient experiences. In this full-time role, you will be the vital link between patients and the company, providing essential product information, addressing inquiries, and resolving issues promptly. This position offers the flexibility to work from anywhere, in a fun and casual environment, while being part of a diverse global team. If you have a passion for customer service and a background in medical settings, this opportunity is perfect for you to make a meaningful impact in the lives of patients.

Serviços

Flexible Hours

Remote Work

Casual Work Environment

Employee Engagement Activities

Virtual Gatherings

Qualificações

• Experience in medical-related roles is essential.
• C1 or C2 level English communication skills are required.

Responsabilidades

• Facilitate patient-company interactions for a seamless experience.
• Handle patient inquiries and complaints effectively.

Conhecimentos

Customer Service

English Communication

Attention to Detail

Problem Solving

Formação académica

Experience in a Medical-Related Job

Ferramentas

Excel

Google Sheets

Word

Google Docs

Intercom

Descrição da oferta de emprego

About Winona:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in house physicians providing world-class care via a fully vertically integrated business model.

About the role:

We are looking for a dedicated and proactive Patient Care Services Representative to join our team. In this full-time position, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems.

Seniority Level: Entry-Mid Level

Responsibilities:

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answer questions about the company, offering accurate information about our products and services.
• Deliver information about the product.
• Ensure patient satisfaction and maintain professional patient support.
• Handle patient complaints and identify the appropriate response and strategy to solve customers' issues as quickly as possible.
• Keep records of patient interactions, process patient accounts, and file documents.
• Take the extra mile to engage with patients.
• Stay updated with products, policies, and services to provide informed support.

Requirements:

• Experience working in a medical-related job.
• Excellent English communication and writing skills.
  • English proficiency must be at C1 or C2.
• Strong customer service experience.
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics.
• Comfortable making calls with patients.
• Attention to detail and a good sense of judgment.

Nice to have:

• Experience working in telemedicine or related medical contexts.
• Experience supporting customers through the Intercom platform.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Flexible hours.
• Work wherever you choose.
• Fun and casual work environment.
• Employee engagement activities and virtual gatherings.
• We are a diverse, global team!

This company is affiliated for recruitment efforts. Each entity maintains operational independence, and no personal data is shared between them except as necessary for coordinated recruitment activities. Both teams are committed to protecting applicant privacy and ensuring a respectful, transparent hiring process.

Equal Employment Opportunity

Winona provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Winona takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.