Parts Specialist-2

O'Reilly Auto Parts; São Paulo; Presencial; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Parts Specialist, where you will provide exceptional service to customers while supporting store management. This role requires multitasking abilities and a commitment to customer satisfaction. You will assist customers in selecting merchandise, process transactions, and handle returns with a friendly demeanor. With opportunities for internal growth and development, this position is perfect for those looking to advance in the automotive industry. If you have a passion for customer service and automotive knowledge, this is the ideal opportunity for you.

Qualificações

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Responsabilidades

• Provide high-level service to retail and installer customers.
• Assist with daily operational tasks and maintain cash drawer.
• Address and resolve customer complaints in a friendly manner.

Conhecimentos

Outstanding customer service

Multitasking

Alphanumeric sequence matching

Formação académica

ASE certification

Descrição da oferta de emprego

Join to apply for the Parts Specialist-2 role at O'Reilly Auto Parts.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is committed to internal career growth and development.