Partner success Manager

Cynet Security; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holistic well-being

Flexibility & balance

Time off & holidays

Financial security

Everyday perks

Resumo da oferta

Cynet seeks an experienced Partner Success Manager to own relationships across NA/LATAM partners and direct customers, driving value, adoption, enablement, and long‑term success. You will guide risk management and growth opportunities in collaboration with Commercial and Technical teams.

You will work with the Onboarding team to ensure smooth transitions to ongoing success, acting as a trusted advisor and balancing technical and business conversations across partner-delivered and direct

Qualificações

• 1–2 years in Customer Success, Partner Success, Account Management, or Channel roles.
• 1–2 years Cybersecurity, SaaS, or technical product experience preferred.
• Excellent written and verbal communication; able to influence across functions.

Responsabilidades

• Oversee partner/customer onboarding journeys and ensure readiness for long-term success.
• Maintain proactive, strategic communication with partner stakeholders.
• Conduct regular partner check-ins and quarterly business reviews; manage escalations.
• Track satisfaction, usage, adoption, and performance metrics; identify growth opportunities.

Conhecimentos

Customer Success

Partner Success

Account Management

Channel Roles

Descrição da oferta de emprego

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.

You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.

If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.

What will you do:

Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.

You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.

If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.

Partner Success Responsibilities

• Oversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long‑term success
• Maintain proactive and strategic communication with partner stakeholders
• Maintain regular customer check‑ins and communication plans
• Conduct partner‑facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership
• Track partner/customer satisfaction, usage, adoption, and performance metrics
• Serve as the primary point of escalation for issues and coordinate with internal teams
• Identify opportunities within partner portfolios for adoption growth and revenue expansion
• Identify risks early and implement mitigation plans
• Advocate for requirements and feedback across product, engineering, PS, support, and sales
• Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery

Requirements

• 1-2 years in Customer Success, Partner Success, Account Management, or Channel roles
• 1-2 years Cybersecurity, SaaS, or technical product experience (preferred)
• Excellent written and verbal communication skills
• Ability to work cross‑functionally and influence without authority
• Strong analytical skills and business acumen
• Proven track record managing multiple customers or partners simultaneously
• English, Spanish - required. Portuguese - advantage

You are

• A relationship builder who becomes a trusted advisor to both partners and end‑customers
• Channel‑savvy—familiar with MSP/MSSP/VAR operational models
• Customer‑focused—experienced in driving adoption, value realization, and retention
• A strategic thinker able to navigate business outcomes and technical details
• An exceptional communicator who can present confidently to technical and executive stakeholders
• Proactive, solutions‑oriented, and able to anticipate issues before they elevate
• Organized, calm under pressure, and capable of managing multiple accounts simultaneously
• Business‑minded with strong ability to identify growth opportunities

About Us

Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI‑powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.

With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

Benefits & Programs

• Holistic well‑being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
• Flexibility & balance: Flexible working hours, work‑from‑home allowances, in‑office perks, and dedicated time for learning and self‑development
• Time off: Generous vacation and wellness time off, country‑specific holidays, and paid parental leave for all caregivers
• Financial security: Country‑specific life insurance and retirement programs
• Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches