Partner Solutions Architect (Brazil)

WinsAbove; São Paulo; Presencial; BRL 406 297 - 660 233; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best-in-breed onboarding

Generous global benefits

New hire stock equity (RSUs)

Resumo da oferta

WinsAbove is seeking a Partner Solution Architect to support technical initiatives for partners, ensuring successful onboarding and satisfaction. The role includes collaborating with engineering teams and advocating for partner needs, alongside a strong focus on cloud technology and observability platforms.

The ideal candidate has 10-15 years in a technical customer role and possesses superb technical and presentation skills. Benefits include a hybrid work culture, generous global benefits, and stock equity opportunities.

Qualificações

• 10-15 years of experience in a technical role facing customers or partners.
• Strong technical grounding with hands-on IT experience.
• Confident presentation and business articulation skills.

Responsabilidades

• Ensure onboarding and training of partner technical resources.
• Analyze partner services and provide enhancement recommendations.
• Advocate for partner technical concerns with internal teams.

Conhecimentos

IT Development

Public Cloud

Containerization

Dev/Scripting

CI/CD

Ferramentas

Datadog

AWS

Docker

Descrição da oferta de emprego

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

We value office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are:

• Possess a solid technical grounding with hands‑on experience of IT Development and/or Operations
• Has a demonstrable track‑record and never‑ending passion for learning; successful candidates for this position typically have 10‑15 years of experience in a customer or partner facing technical role
• A self‑starter, tech‑savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands‑on experience in two or more of the following areas:
  • Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
  • Public Cloud: AWS, Azure, GCP, or Alibaba
  • Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
  • Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
  • Config Mgmt: Terraform, Ansible, Puppet, Chef
  • CI / CD: Jenkins, Gitlab
• Bonus Points:
  • Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
  • Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
  • Previous experience with root‑cause‑analysis, troubleshooting, debugging

Benefits and Growth:

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

#LI-Hybrid

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.