Partner Manager, New Seller Recruitment

Amazon; São Paulo; On-site; BRL 180,000 - 320,000; Full time

Job summary

Amazon LATAM New Seller Recruitment is seeking a Partner Manager to identify, recruit, and manage high-potential Mentors for the Seller program in Brazil. You will lead strategic projects to improve partner experience and drive adoption of FBA and Ads, managing a portfolio of 15–20 e-commerce partners from the ecosystem.

You will navigate ambiguity, build quarterly strategies, and coordinate internal initiatives with program leaders, organizing in-person events and providing data-driven insights

Qualifications

• Experience prospecting, qualifying, and cold-calling companies.
• Track record of exceeding sales goals.
• Experience with pipeline management using CRM tools (Salesforce or similar).

Responsibilities

• Identify, prospect, recruit, and manage high-potential Mentors for the program.
• Lead strategic projects to improve partner experience and foster adoption of key 3P programs such as FBA and Ads.
• Manage a portfolio of 15-20 e-commerce partners (SaaS, integrators, consultancies, influencers).
• Deliver data-driven insights and coordinate internal Seller improvement initiatives.
• Organize in-person events at the office with stakeholders and drive partner engagement.

Skills

MS Office

Prospecting

Sales goals

CRM (Salesforce)

Tools

Salesforce

Job description

• Knowledge of Microsoft Office products and applications
• Experience prospecting, qualifying, and cold-calling companies
• Experience and track record of exceeding sales goals
• Experience with pipeline management skills to include utilization of Salesforce or other CRM tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The Amazon Mentor Program is part of the LATAM New Seller Recruitment team. The program incentivizes third-party partners (3PPs) - such as integrators, consultants, and influencers - to refer, launch, and grow Sellers on Amazon, allowing us to scale our capabilities to onboard new Sellers. The partners (a.k.a. Mentors) are trained to prospect leads, pitch Sellers, provide launch assistance (e.g., catalog and listing), and offer post-launch engagement for up to 4 months (e.g., Ads, FBA, DBA). The program was launched in Brazil in Apr'22 and has leveraged seller experience through partners. One challenge of the team is to educate other 3P teams on how to use their initiatives through Mentors. The program has 100+ partners acting as Seller's Mentors, with the high performers managed by a Partner Manager.

Partner Manager core activities

Therefore, the Partner Manager core activities include: identify, prospect, recruit, and manage high-potential Mentors for the program. Within this scope, we expect the person to lead strategic projects to improve partner experience and foster the adoption of key 3P programs such as FBA and Ads. The Partner Manager manages a portfolio of 15-20 companies from the e-commerce sector, such as SaaS companies, integrators, consultancies, and e-commerce influencers. The main inputs/outputs to be managed by the Partner Manager on a day-to-day work can be broken down into: (1) partner inputs, driving the number of active Mentors and Sellers launched by them, and (2) Seller inputs, managing Seller conversion from RegStart-to-launch, FBA adoption, Ads adoption, and GMS.

The person must be comfortable dealing with ambiguity to adapt the strategy based on the partner profile, building quarterly strategies that can change with market trends, and diving deep into partner acquisition mechanisms to support them. As there is no similar program to be used as benchmark, there is not a clear SOP ready and the Partner Manager needs to search for external benchmarks and draw inspiration from other programs. Additionally, the Partner Manager faces challenges such as managing a diverse set of partner profiles with varying levels of maturity, aligning partner incentives with Amazon's seller success goals, driving brand owner acquisition through mentors (currently at ~4% penetration), and ensuring partners remain engaged beyond the initial onboarding phase. We expect the person to have bias for action to explore new segments of partners and test different onboarding and engagement strategies to retain key Mentors. The account management routines involve: providing data-driven insights and advice to optimize the partners' success at Amazon, organizing in-person events at the office with stakeholders, and coordinating internal Seller improvement initiatives in the Mentor pipeline with program leaders.