Outbound Operations Senior Manager

Amazon; Cajamar; Presencial; BRL 18.000 - 30.000; Tempo integral

Resumo da oferta

Amazon is seeking an Operations Manager to oversee a Fulfillment Center in Cajamar-SP. The role includes managing a team, ensuring operational efficiency, and driving performance while fostering an inclusive workplace. Candidates must possess a Bachelor's degree and have experience in employee management, process improvements, and advanced English skills.

Qualificações

• Employee and performance management experience required.
• Advanced English skills required.
• Experience with performance metrics or lean techniques preferred.

Responsabilidades

• Lead a team of Area Managers and associates in warehouse operations.
• Manage staffing plans, schedules, and process improvements.
• Ensure safety, quality, and performance standards are met.

Conhecimentos

Leadership

Process Improvement

Flexibility

Formação académica

Bachelor's degree

Descrição da oferta de emprego

This position will be based in Cajamar-SP region.

Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Cajamar-SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Site Leader, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises

As the Operations Manager you will:
- Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
- Responsible for the overall safety, quality, performance and customer experience of the shift.
- Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Mentor, train and develop teammates for career progression and learning.
- Ability to develop and share best practices across the shifts and network.
- Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.

Key job responsibilities
- Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.

- Manage a team of approximately many employees within a very fast-paced/ time-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.

- Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.

- Set / clarify requirements and expectations for Area Managers and Team Leaders.

- Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.

- Carry out supervisory responsibilities in accordance with the organizations policies and procedures.

- Implement change and/or develop new processes as required.

- Participate from time to time in cross-functional Process and Business Improvement projects.

- Candidates must be flexible to work weekends and/or overnight shifts regularly.


- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Advanced English Skills
- Employee and performance management experience- Performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.