Order Management Specialist with German

Clariant SE; Jacareí; Híbrido; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Process Specialist to enhance customer satisfaction and streamline order processing. This role offers the chance to drive process improvements, maintain strong customer relationships, and work in a dynamic environment. With a commitment to sustainability and innovation, the company provides opportunities for career development and professional growth. Join a team that values diversity and fosters a culture of belonging, where your contributions can make a real impact on the organization and the community.

Serviços

Sport card (Multisport)

Private health care

Additional life insurance

Language courses

Performance related yearly bonus

Relocation packages

Internal and external trainings

Discount card for various restaurants

Integrational team events

Possibility to participate in charity activities

Qualificações

• 1 year of experience in Customer Service Desk.
• Knowledge of SAP modules and proficiency in Excel.

Responsabilidades

• Drive end-to-end process improvement initiatives.
• Maintain effective communication with customers.
• Support process improvement projects.

Conhecimentos

Customer Service

Process Improvement

Problem-Solving

Communication

Formação académica

University degree in Business Administration

Economic Sciences

International shipping/forwarding/trade

Ferramentas

SAP

Microsoft Office

Descrição da oferta de emprego

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JobID: 39879 | Location : Lodz , Poland , hybrid work

“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:
• We are shaping the future with our customers.
• We are accelerating innovation.
• We are leading the transition towards sustainability.
• We are building a culture of possibilities.
By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

We're looking for a Process Specialist to join our Order Management team. Whether you're starting your career or bring years of experience, we welcome candidates of all experience levels who are dedicated to enhancing customer satisfaction and streamlining order processing operations. We believe in putting our customers first and are seeking individuals who share our commitment to providing outstanding service through effective communication, problem-solving, and a proactive approach to meeting customer needs.

What will you be doing?

• Drive end-to-end process improvement initiatives and daily operational activities.
• Maintain effective communication with internal and external customers.
• Support and initiate process improvement projects.
• Ensure compliance with regulations and organizational guidelines.
• Provide backup support for team members and facilitate knowledge transfer.
• Execute work shadowing sessions and training activities.
• Build and maintain strong customer relationships.
• Foster a problem-solving culture and drive continuous improvement.

What are we looking for?

• University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade.
• 1 year of experience in Customer Service Desk.
• SAP module knowledge and proficiency in Microsoft Office (especially Excel).
• Customer-centric mindset and ability to translate customer needs into solutions.
• Problem-solving abilities with a proactive approach to process improvement.
• Experience in a Shared Service Center environment is desirable.

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Language courses.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact
Anna TosikTalent Acquisition Partner EMEATelephone: [phone] | mobile: [phone] | E-mail: [e-mail]

#LI-AT1

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

We at Clariant are aware of our responsibility. Our purpose »Greater chemistry – between people and planet« describes the role we can play in the world if we align our thinking and all future decisions with it.