Operations Support System Engineer

Megaport; São Paulo; Presencial; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Megaport is seeking an experienced OSS and operations automation engineer to join the new role within the operations department. You will manage monitoring and customer support systems, implement synergies with existing tools, and develop automation for day-to-day work.

You will lead the design and deployment of an automation strategy across multiple technical teams. The ideal candidate brings proven experience in OSS tooling, a hands-on mindset, and strong project-management skills to drive

Qualificações

• Proven experience designing, implementing and maintaining OSS tools.
• Experience in operations automation and tooling development.
• Ability to lead cross-team initiatives and manage dependencies.

Responsabilidades

• Manage monitoring and customer support systems.
• Develop automation and synergies with existing tools.
• Lead the implementation of operations tools and automation strategy.
• Coordinate with front-line teams (CS/TSE/NOC) to improve reliability.

Conhecimentos

OSS automation

Automation strategy

Project management

Interpersonal skills

Ferramentas

OSS tools

Monitoring systems

Descrição da oferta de emprego

About Megaport

We're not your typical tech company - and we don't want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Team Culture

We're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here - collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We're committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don't meet every requirement? That's okay.

Your Role

Megaport is looking for an experienced, hands-on engineer in OSS and operations automation. This is a new role within Megaport's operations department. The purpose of the role is to continue managing our monitoring and customer support systems, implement synergies with existing tools, and develop automation for day-to-day work. Your customers are the front-line support team, CS / TSE / NOC, Network Operations Engineering and Production Development Engineering teams. To be successful in this role, you will need to be experienced in relevant technologies, have excellent interpersonal skills, be able to project-manage dependencies across technical departments and lead the implementation of operations tools/automation strategy. We are looking for someone excited to lead the development of this capability. There is an abundance of high-value opportunities in this space for Megaport. Proven experience in designing, implementing and maintaining OSS tools is a must. The ideal candidate would have a genuine interest in analysing measurable operations work activity, exploring opportunities to develop systemic automations and managing the design and implementation of the identified opportunities.