Operations Specialist, Ops External Fulfillment

Amazon; São Paulo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as an Operations Specialist, where your analytical skills will drive data-informed decisions to enhance seller operations. In this dynamic role, you'll leverage your expertise in SQL and Excel to monitor key metrics, suggest process improvements, and communicate effectively with stakeholders. With a focus on operational excellence and a customer-centric mindset, you'll play a vital part in optimizing the seller experience within a diverse and inclusive workplace. If you're adaptable and eager to make a significant impact, this opportunity is perfect for you.

Qualificações

• Bachelor's degree required; experience with advanced Excel and SQL.
• Intermediate English proficiency and strong analytical skills needed.

Responsabilidades

• Monitor operations and implement process improvements for Seller Experience.
• Communicate insights effectively to stakeholders and track operational metrics.

Conhecimentos

Analytical Skills

Data Proficiency

Stakeholder Communication

Strategic Thinking

Attention to Detail

Process Improvement

Adaptability

Ownership Mentality

Pattern Recognition

Formação académica

Bachelor's Degree

Bachelor's Degree in Engineering or Business

Ferramentas

SQL

Excel

Python

R

Power BI

Descrição da oferta de emprego

Operations Specialist, Ops External Fulfillment

The Operations Specialist plays a crucial role in driving data-informed decisions to optimize seller operations. This position requires:

1. Strong analytical skills: The ability to interpret complex data trends and translate them into actionable insights.
2. Data proficiency: Extensive experience with SQL for querying Amazon's data clusters and extracting relevant information.
3. Daily operations support: Monitoring key metrics, managing stakeholders both internally and externally, and implementing new processes to enhance efficiency.
4. Strategic thinking: A comprehensive understanding of the broader customer experience landscape and its impact on operations.
5. Ownership mentality: A proactive approach to identifying and solving problems, with a willingness to take responsibility for outcomes.
6. Pattern recognition: Keen ability to identify trends, anomalies, and potential disruptions in data sets.
7. Attention to detail: Meticulous scrutiny of data points and the capacity to foresee potential implications of findings.
8. Process improvement: Continuously evaluating and enhancing operational procedures to drive seller success.
9. Stakeholder communication: Excellent verbal and written skills to effectively convey insights and recommendations to various audiences.
10. Adaptability: Flexibility to work in a fast-paced environment and adjust strategies based on evolving data and market conditions.

The ideal candidate will combine technical expertise with a customer-centric mindset, driving operational excellence and contributing to the overall success of Amazon's seller ecosystem.

Roles and Responsibilities:

1. Create, monitor and manage enforcement mechanisms to improve Seller Experience;
2. Monitor operations, suggest and implement process improvements;
3. Great speaking and writing skills to effectively and objectively translate complex information;
4. Anticipate implications based on current data and trends and take necessary actions;
5. Serve as a link between internal and external stakeholders, keeping in mind objectives, limitations, compliance, and information privacy;
6. Dive deep into the root causes of operational problems;
7. Track operational metrics;

BASIC QUALIFICATIONS

• Bachelor's degree;
• Experience with advanced Excel;
• Experience with basic SQL;
• Intermediate English.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Engineer or Business related;
• Experience with Python, R and Power;
• Experience with R;
• Experience with PBI;

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: January 9, 2025 (Updated about 5 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.