Operational Customer Service

DQS South Africa (Pty) Ltd.; São Paulo; Presencial; BRL 40 000 - 60 000; Tempo integral

Resumo da oferta

DQS South Africa (Pty) Ltd. is seeking an Operational Customer Service professional in São Paulo, Brazil. You'll lead customer onboarding and lifecycle support while ensuring high service quality and customer retention standards.

The role demands significant experience in customer management and audit planning, ensuring compliance and operational execution to meet ongoing business needs. This position is critical for maintaining service quality and business continuity.

Qualificações

• Strong experience in customer management and audit planning.
• Proven track record in operational execution.
• Experience in managing customer success programs.

Responsabilidades

• Support customer onboarding and lifecycle.
• Coordinate between customers and internal teams.
• Plan and execute audit cycles efficiently.

Conhecimentos

Customer management

Audit planning

Operational execution

Descrição da oferta de emprego

## Operational Customer ServiceApplyremote type: Hybridlocations: DQS Brazil Sao Paulotime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100303**Your role**Customer onboarding and lifecycle support, coordination between customer and internal teams, support for audit and renewal cycles, retention and satisfaction of certification and service quality with more Job Experience**Your profile**This requisition is intended as a replacement for a terminated employee due to continued underperformance and inability to meet the expectations of the role.The new hire will be responsible for Customer Success Program (CSP) activities, customer onboarding and lifecycle support, coordination between customers and internal teams, planning and execution of audit cycles, support for renewals, and ensuring customer retention, certification satisfaction, and service quality standards. The position requires a professional with stronger experience in customer management, audit planning, and operational execution to adequately support current business demands.Given the ongoing customer commitments and operational needs, the replacement is required immediately to ensure business continuity and service quality.**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**Qualified applicants are considered for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, veteran status, disability, or other protected characteristic.The employer is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their race or ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual.Right to Work Poster (English)EEO is the Law### Why Work With UsAt DQS, you will work on issues that matter – for companies and for society. Our audits and certifications not only create trust and competitive advantages, but also contribute to greater sustainability, safety, and responsibility in global supply chains. Those who work at DQS actively shape how companies worldwide live quality and fulfill their social obligations – soundly, independently, and effectively.### Get in TouchDo you have questions about a position or working at DQS? Our recruiting team looks forward to hearing from you and will be happy to advise you—personally, quickly, and without complications. All contact details and contact persons can be found directly in the job advertisements.### About UsDQS empowers organizations worldwide to build trust, drive innovation, and achieve sustainable growth by certifying the future of business. Founded in 1985, DQS has grown into a global leader in the assessment and certification of management systems, with a team of 2,500 highly qualified auditors delivering over 125,000 audit days per year in more than 60 countries. Through internationally recognized certifications across 200+ standards, DQS helps businesses manage risks, ensure compliance, and unlock new opportunities in an evolving regulatory and business landscape. Thinking beyond compliance, DQS is a trusted partner for digitalization, automation, and sustainability leadership. The company’s expertise covers a wide range of areas, spanning from cybersecurity and AI governance to ESG compliance, supply chain management, medical device safety, and future mobility, delivering real value to industries in their pursuit of resilient, sustainable, and intelligent systems. By leveraging advanced auditing methodologies, predictive analytics, and real-time insights, DQS supports organizations to future-proof their operations while demonstrating their commitment to excellence and responsible business practices.### Our PeopleOur employees are the heart of DQS. With their professional excellence, team spirit, and passion, they make a difference—for our customers, for our further development, and for a sustainable future. At DQS, expertise meets appreciation and a working environment that promotes trust and responsibility.### Diversity & InclusionDiversity is part of our identity at DQS. In our global team, we promote a working environment in which different perspectives, experiences, and life paths are welcome—regardless of origin, gender, age, or individual abilities. Through flexible working models, fair development opportunities, and inclusive structures, we create space for everyone to reach their full potential.### Follow UsWant to gain more insight into our work, our values, and our people? Follow DQS on LinkedIn and discover what drives us—from customer projects to sustainability to career opportunities. We look forward to connecting with you!