Operation Analyst

99; São Paulo; Presencial; BRL 120 000 - 190 000; Tempo integral

Resumo da oferta

DiDi Global Inc. is expanding its Brazil Food Operations team in São Paulo. This role focuses on driving operational excellence and marketplace growth by analyzing supply-demand dynamics and informing regional strategy through data-driven insights.

You will impact order completion, delivery times, and unit economics across major Brazilian metros. The role requires strong SQL/Excel skills, experience with BI tools, and excellent communication to collaborate across regional teams.

Qualificações

• Bachelor’s degree or equivalent practical experience in operations analytics is preferred.
• Proficiency in SQL and Excel for extracting and manipulating large datasets.
• Experience with BI tools such as Tableau, Power BI, or Looker to build dashboards for senior stakeholders.
• Strong analytical foundations in metrics design, experiment analysis, forecasting, and cohort analysis.

Responsabilidades

• Analyze daily and weekly marketplace metrics to identify bottlenecks and propose corrective actions.
• Design and maintain operational dashboards and automated reports for regional stakeholders.
• Forecast and model driver‑partner supply allocation to improve fulfillment efficiency.
• Partner with regional ops, merchant success, and product teams on pilots and measure lift with experiments.
• Conduct root‑cause analysis for incidents and coordinate corrective actions.
• Support monthly and quarterly reviews with insights and tactical actions to improve profitability.
• Monitor market trends in Brazil's food delivery landscape and adjust tactics accordingly.

Conhecimentos

SQL

Excel

BI tools (Tableau/Power BI/Looker)

Analytical thinking

Communication skills

Delivery/logistics knowledge

Formação académica

Bachelor’s degree or equivalent experience

Ferramentas

Tableau

Power BI

Looker

Descrição da oferta de emprego

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

As an Operation Analyst for Brazil Food at DiDi, you will drive operational excellence and marketplace growth for our food delivery business in Brazil by analyzing supply-demand dynamics, optimizing fulfillment efficiency, and informing regional strategy through data-driven insights; your work will directly impact order completion rates, delivery times, and unit economics across major Brazilian metros. You will join the Brazil Food Operations team whose mission is to scale safe, reliable, and cost-effective food delivery by improving driver‑partner allocation, merchant performance, and customer experience through cross‑functional execution.

Language of Chinese, English, Portuguese must be native.

In this role, you'll be...

• Analyze daily and weekly marketplace metrics (orders, active drivers, acceptance rates, ETA variance) to identify bottlenecks and propose corrective actions that improve on-time delivery rate by measurable percentage points.
• Design and maintain operational dashboards and automated reports for regional stakeholders to monitor KPIs (GMV, take-rate, delivery cost per order), reducing time-to-insight for operations leads by at least 30%.
• Optimize driver‑partner supply allocation through forecasting and scenario modeling to lower idle time and reduce average delivery distance, aiming for specified improvements in fulfillment efficiency.
• Partner with regional operations, merchant success, and product teams to implement pilots (pricing, incentives, routing) and measure lift using A/B tests or quasi‑experimental methods, reporting statistically significant impact on key metrics.
• Conduct root‑cause analysis for incidents (surge events, service outages, safety or compliance issues) and coordinate corrective action plans that minimize recurrence and quantify impact on customer satisfaction.
• Support monthly and quarterly business reviews by compiling insights, creating concise decks, and recommending tactical and strategic actions to improve profitability and market share in Brazilian cities.
• Monitor competitive and local market trends in Brazil’s food delivery landscape to recommend adjustments to operational tactics that protect or grow DiDi’s customer base and merchant partnerships.

We're eager to be in touch because you have...

• Bachelor's degree in Business, Economics, Statistics, Engineering, or a related field is preferred but equivalent practical experience in operations analytics is acceptable.
• Proficiency in SQL and Excel for extracting and manipulating large datasets, with demonstrated ability to write complex queries and produce reliable datasets for analysis.
• Experience with BI tools such as Tableau, Power BI, or Looker to build operational dashboards and visualizations used by senior stakeholders.
• Solid analytical foundations in metrics design, experiment analysis, forecasting, and cohort analysis to generate actionable recommendations that move business KPIs.
• Familiarity with delivery logistics, marketplace dynamics, or on‑demand platforms, ideally within food delivery or ride‑hailing contexts, to quickly translate insights into operational adjustments.
• Strong communication skills with the ability to present quantitative findings clearly to cross‑functional and regional teams and to drive follow‑through on recommended actions.
• Data‑driven mindset, problem‑solving orientation, and bias for action with capacity to prioritize high‑impact initiatives in a fast‑paced, high‑complexity environment such as Brazil’s multi‑city operations.
• Language of Chinese, English, Portuguese must be native.

You’ll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data‑driven

We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win‑win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

We believe in equality for all. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non‑negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).