NOC Support Intern

Edgeuno; Uberlândia; On-site; BRL 15,000 - 18,000; Full time

Benefits offered by this job

Paid internship

Meal allowance

Mentorship

Exposure to large-scale infra

Job summary

EdgeUno is seeking a NOC Intern to support monitoring and maintenance of its Latin American network infrastructure. This entry-level role is designed for students to gain hands-on experience in a 24/7 high-availability environment, working closely with experienced engineers.

You will assist in monitoring, basic troubleshooting, and incident handling, while learning operational best practices and network documentation. On-site, shift-based schedule, with mentorship and real-world exposure.

Qualifications

• Pursuing degree in Network Engineering or related field.
• English level B2 or higher is required.
• Strong fundamentals in TCP/IP, addressing, routing/switching.
• Willing to learn, follow structured processes, and communicate clearly.

Responsibilities

• Assist in monitoring network infrastructure using tools (Zabbix, LibreNMS, Grafana).
• Identify latency, packet loss, and service degradation events.
• Perform initial troubleshooting under supervision (Layer 2/3).
• Open and track incident tickets per internal procedures.
• Document incidents and actions taken in internal systems.
• Support basic network documentation and runbooks.
• Participate in maintenance activities and learning sessions.

Skills

Networking basics

Troubleshooting

Communication

Willingness to learn

Education

Pursuing network engineering degree

Tools

Zabbix

Grafana

LibreNMS

Job description

About EdgeUno

EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies.

Role Overview

The NOC Intern will support the Network Operations Center team in monitoring and maintaining EdgeUno's network infrastructure across Latin America. This is an entry-level opportunity designed for students who want to build hands‑on experience in network operations, working closely with experienced engineers in a 24/7 high-availability environment.

The intern will assist in monitoring activities, basic troubleshooting, and incident handling, contributing to network stability and learning operational best practices in real-world scenarios.

Core Responsibilities

• Assist in monitoring network infrastructure using tools such as Zabbix, LibreNMS, Grafana, or similar
• Support the identification of network events such as latency, packet loss, and service degradation
• Help perform initial troubleshooting under supervision across Layer 2 and Layer 3 environments
• Assist in opening, updating, and tracking incident tickets following internal procedures
• Support communication with internal teams during incidents and service requests
• Document incidents, actions taken, and updates in internal systems
• Help maintain basic network documentation and runbooks
• Participate in network maintenance activities and learning sessions with the engineering team
• Support continuous improvement initiatives within the NOC environment
• Work on‑site in a shift-based schedule, aligned with team needs

Requirements

• Currently pursuing a degree in Network Engineering or related fields
• English level B2
• Basic understanding of networking concepts (TCP/IP, IP addressing, basic routing and switching)
• Interest in network operations, infrastructure, and troubleshooting
• Strong willingness to learn and ability to follow structured processes
• Good communication skills and attention to detail

Nice to Have

• Basic exposure to monitoring tools or labs (Zabbix, Grafana, etc.)
• Knowledge of VLANs, subnets, or routing concepts (OSPF/BGP as a plus, not required)
• Participation in academic or personal projects related to networking
• Entry-level certifications in progress (CCNA, etc.)

What We Offer

• Paid internship (BRL 1500 monthly)
• Meal Allowance (BRL 600 monthly)
• Training and mentorship from experienced network engineers
• Exposure to large-scale infrastructure environments across Latin America