Tech Lead - Global Offices Network

Nubank; São Paulo; Hybrid; BRL 280,000 - 480,000; Full time

Benefits offered by this job

Food/Meal Card (Vale-Refeição and/or V

Public Transportation Commuting Benefi

NuCare – Psychological, Financial and

Job summary

Nubank in Brazil seeks a Tech Lead, Global Offices Network to provide hands-on technical leadership for office networks across multiple sites, from architecture to implementation and operations. You will define standards for LAN/WAN, firewalls, VPNs and observability, lead end-to-end deployments for new offices and relocations, and mentor engineers across locations.

This role emphasizes automation, documentation, and AI-enabled tooling to improve reliability and collaboration with

Qualifications

• Experience designing, implementing, and operating enterprise or office networks across multiple sites.
• Hands-on knowledge of LAN, WLAN, WAN, routing, switching, VLANs, IP addressing, DNS/DHCP, and network resiliency.
• Experience designing and operating enterprise firewalls, segmentation, access policies, certificates, firmware, VPNs, and secure network controls.
• Experience with wireless design, RF analysis, access-point planning, authentication, and troubleshooting.
• Experience leading infrastructure projects involving multiple teams, locations, vendors, and physical dependencies.
• Experience with monitoring, alerting, incident response, troubleshooting, post-incident reviews, and reliability improvement.
• Understanding of vulnerability management, audit requirements, security controls, and ownership models such as RACI.
• Experience providing technical direction while remaining comfortable with hands-on implementation and troubleshooting.
• Experience communicating technical decisions, managing stakeholders, documenting systems, and collaborating asynchronously across teams.
• Experience using AI agent-orchestration tools or solutions, such as Claude Code, Cursor, or Gemini, to improve engineering productivity or infrastructure operations.

Responsibilities

• Lead the global networking team across multi-site offices.
• Provide technical direction and mentorship to engineers across levels.
• Define and evolve standards and reference architectures for office LAN/WAN, firewalls, NAC, segmentation, and observability.
• Lead end-to-end network delivery for new offices, expansions, relocations, and major changes.
• Own technical designs covering IP addressing, VLANs, routing, wireless, carrier connectivity, resiliency, firewall zones, and access.
• Operate and improve Aruba, Cisco, Palo Alto, SD-WAN, NAC, VPN, and related network platforms.
• Lead complex incidents and escalations, including root-cause analysis and postmortems.
• Maintain monitoring, runbooks, lifecycle management, handovers for global office infra.
• Drive vulnerability remediation, security-control implementation, and audit evidence.
• Coordinate work with vendors, carriers, data-center teams, security teams, facilities partners.
• Run team rituals and coordinate initiatives from ideation through launch.
• Promote automation, documentation, and AI-enabled practices to reduce silos and improve service quality.

Skills

Enterprise networking across sites

Multi-site networking

LAN/WLAN/WAN

Firewalls & security

VPN & NAC

Network monitoring

Incident response

Documentation & ownership

AI-enabled tooling

Tools

Aruba Central

Aruba ClearPass

Cisco

Palo Alto

Fortinet SD-WAN

IPsec

F5 BIG-IP

Infoblox

Prometheus

Grafana

Infrastructure as code

Network automation

Job description

About Nu

Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page

About the role

The Global Offices Network team enables secure, reliable, and scalable connectivity for Nubank offices worldwide. As Tech Lead, Global Offices Network, you will provide hands-on technical leadership for the end-to-end direction of office networks—from architecture and carrier connectivity to implementation, monitoring, incident response, lifecycle management, and continuous improvement.

You will lead complex technical decisions and delivery across multiple locations, coordinate internal and external partners, and raise the engineering standard through clear ownership, documentation, automation, and knowledge sharing. You will also work directly with AI solutions and agent-orchestration tools to improve infrastructure operations with greater agility and scalability.

You'll be responsible for

• Lead the global networking team in implementing and sustainably supporting infrastructure across multi-site offices.

• Provide technical direction and mentorship to engineers at different levels, supporting their technical and professional growth.

• Define and evolve standards and reference architectures for office LAN, WLAN, WAN, internet edge, firewalls, NAC, segmentation, and observability.

• Lead end-to-end network delivery for new offices, expansions, relocations, and major infrastructure changes, from design through launch and operational handover.

• Own technical designs covering IP addressing, VLANs, routing, wireless, carrier connectivity, resiliency, firewall zones, and enterprise-service access.

• Operate and improve Aruba, Cisco, Palo Alto, SD-WAN, NAC, VPN, and related network platforms.

• Lead complex incidents and escalations, including troubleshooting, root-cause analysis, postmortems, and reliability improvements.

• Maintain monitoring, alerting, capacity planning, lifecycle management, runbooks, rollback plans, and operational handovers for global office infrastructure.

• Drive vulnerability remediation, security-control implementation, audit evidence, and clear RACI definitions across infrastructure operations.

• Coordinate technical work with vendors, carriers, data-center teams, security teams, facilities partners, and other cross-functional stakeholders.

• Run team rituals and coordinate initiatives from ideation through final launch in partnership with peers.

• Promote automation, accurate documentation, knowledge sharing, and AI-enabled practices that reduce operational silos and improve service quality.

We are looking for a person who has

• Experience designing, implementing, and operating enterprise or office networks across multiple sites.

• Hands-on knowledge of LAN, WLAN, WAN, routing, switching, VLANs, IP addressing, DNS/DHCP, and network resiliency.

• Experience designing and operating enterprise firewalls, segmentation, access policies, certificates, firmware, VPNs, and secure network controls.

• Experience with wireless design, RF analysis, access-point planning, authentication, and troubleshooting.

• Experience leading infrastructure projects involving multiple teams, locations, vendors, and physical dependencies.

• Experience with monitoring, alerting, incident response, troubleshooting, post-incident reviews, and reliability improvement.

• Understanding of vulnerability management, audit requirements, security controls, and ownership models such as RACI.

• Experience providing technical direction while remaining comfortable with hands-on implementation and troubleshooting.

• Experience communicating technical decisions, managing stakeholders, documenting systems, and collaborating asynchronously across teams.

• Experience using AI agent-orchestration tools or solutions, such as Claude Code, Cursor, or Gemini, to improve engineering productivity or infrastructure operations.

It would be great if you also have

• Experience with Aruba technologies, such as Aruba Central or Aruba ClearPass; Cisco switching; Palo Alto; Fortinet SD-WAN; or IPsec.

• Experience with application delivery controllers, such as F5 BIG-IP or similar platforms.

• Experience with DDI management platforms, such as Infoblox.

• Experience with Prometheus, Grafana, centralized logging, infrastructure as code, or network automation practices.

• Experience delivering new-office, relocation, data-center interconnection, carrier-management, or large-scale workplace-network programs.

• Experience working across international locations and adapting designs to local carrier, building, power, regulatory, and facilities constraints.

• Relevant networking or security certifications, or equivalent practical experience.

Location for this opportunity

• São Paulo, Brazil

• Campinas, Brazil

• Rio de Janeiro, Brazil

• Belo Horizonte, Brazil

Our Benefits

• Chance of earning equity at Nubank

• Food/Meal Card (Vale-Refeição and/or Vale-Alimentação)

• Public Transportation Commuting Benefit (Vale-Transporte)

• NuCare – Psychological, Financial and Legal Assistance Program

• Life Insurance

• Medical Plan

• Dental Plan

• NuLanguage – Language Course Program

• Nucleo – Our learning platform of courses

• Extended Parental Leave

• Daycare Allowance

• Parental Consultancy

• Work-from-home Allowance

• Gym Partnerships

• 30 days of paid vacation

• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

Explore how we build technology at Nubank:

• building.nubank.com.br

• YouTube

• Spotify

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here