MidMarket Account Executive - Service Cloud

Salesforce; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking a MidMarket Account Executive for Service Cloud in São Paulo. The role involves owning the full sales cycle, engaging C-level executives, and collaborating with teams to drive customer success. Ideal candidates will have proven experience in selling customer service platforms and strong consultative selling skills.

Qualificações

• Proven sales experience selling customer service and CX platforms.
• Experience managing complex deals with multiple stakeholders.

Responsabilidades

• Own the full sales cycle—prospecting, strategy, and closing deals.
• Engage C-level executives in discussions about modernizing service.

Conhecimentos

Consultative selling

Negotiation

Communication

Storytelling

Ferramentas

Salesforce Service Cloud

Oracle

ServiceNow

Zendesk

Descrição da oferta de emprego

MidMarket Account Executive - Service Cloud

Apply remote type Office - Flexible locations Brazil - Sao Paulo, time type Full time, posted on Posted 6 Days Ago, job requisition id JR294587

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category: Sales

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, driving your performance and career growth, and making a positive impact on the world. If you believe in business as a platform for change and in companies doing well and doing good – you’ve come to the right place.

Service Cloud (SC) is a cloud-based customer service application built on the Salesforce platform. SC helps businesses improve customer service efficiency across channels by creating a unified view of customer activity and providing tools for field service, web chat, CTI, and social customer service. It enables customer service agents to work faster and more productively across various channels, enhancing customer satisfaction and reducing costs. We seek talented individuals with energy, leadership, and initiative to promote this rapidly growing application.

What You’ll Do:

• Own the full sales cycle—prospecting, strategy, and closing high-value deals with top Brazilian companies.
• Act as a trusted advisor, guiding customers through complex service operations transformations.
• Engage C-level executives in discussions about modernizing service and omnichannel customer engagement with automation and AI.
• Collaborate with cross-functional teams to showcase the power of Service Cloud and the Salesforce ecosystem.
• Exceed sales targets while building lasting customer relationships that drive success.

What We’re Looking For:

• Proven sales experience selling customer service and CX platforms, including CCaaS, digital engagement, and support automation solutions (e.g., Salesforce Service Cloud, Oracle, ServiceNow, Zendesk).
• Deep understanding of Service Cloud, especially core features like case management, AI-powered agent workspace, knowledge base, and analytics.
• Proficiency in omnichannel customer engagement and deployment of digital self-service experiences.
• Experience with CCaaS platforms and telephony integrations for seamless contact center operations.
• Consultative selling skills to identify customer challenges and opportunities in service and CX.
• Experience managing complex deals with multiple stakeholders in a MidMarket context.
• Strong negotiation, communication, and storytelling skills.
• Knowledge of subscription models, B2B sales cycles, and service management trends.
• Bonus: Experience with Salesforce Data Cloud or Marketing Cloud.

Additional Information:

If you require assistance due to a disability, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer committed to non-discrimination based on race, religion, gender, or other protected classes. We value diversity and inclusion in our workplace.

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