Mid Market customer growth Chapter Lead

Infobip ltd.; Brasil; Híbrido; BRL 350 000 - 550 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options (ESOP)

Flexible hybrid work model

Career mobility & mentorship

Professional development programs

Competitive compensation

Resumo da oferta

Infobip is seeking a Chapter Lead to define professional standards and driving excellence across a global chapter. You will partner with Squad Leads to address complex organizational challenges, develop people strategies, and oversee performance and development planning.

You’ll lead hiring, staff development, and succession efforts, guiding governance and best practices. The role emphasizes collaboration, coaching, and a proactive approach to talent growth within a scalable, cross‑functional

Qualificações

• Strong functional expertise within the chapter competence.
• Ability to solve complex problems and organizational issues.
• Experience with people development, coaching, and feedback.
• Ability to work closely with Squad Leads and internal stakeholders.
• Experience supporting performance management and development planning.
• Ability to support hiring, staffing, and succession planning.
• Strong communication and coordination skills.

Responsabilidades

• Define professional standards and working methodology within the chapter.
• Support the resolution of complex problems or organizational issues.
• Develop regional people strategy and coach individuals.
• Nurture best practices and continuously look for new knowledge and practices.
• Manage monthly, quarterly, and yearly feedback with chapter members.
• Support chapter members’ performance management and functional goals.
• Drive performance improvement programs and applicable disciplinary measures.
• Support salary negotiations and promotions through the yearly IPC program.
• Create and update employee development goals on a quarterly basis.
• Conduct capability assessments and identify skill development initiatives.
• Drive the hiring process and ensure chapter staffing and succession pipeline.
• Serve as the main point of contact for internal stakeholders.
• Ensure functional coherence through coordination, training, and knowledge sharing.

Conhecimentos

Functional expertise

Problem solving

People development

Coaching

Stakeholder collaboration

Performance management

Hiring support

Staffing and succession planning

Communication skills

Coordination skills

Descrição da oferta de emprego

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full‑stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI‑first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

Chapter Lead responsible for defining professional standards and the working methodology within the chapter. Supports the resolution of complex problems and organizational issues that require a high level of expertise. Partners with Squad Leads and internal stakeholders to support chapter excellence, people development, and performance management.

Requirements

• Strong functional expertise within the chapter competence
• Ability to solve complex problems and organizational issues
• Experience with people development, coaching, and feedback
• Ability to work closely with Squad Leads and internal stakeholders
• Experience supporting performance management and development planning
• Ability to support hiring, staffing, and succession planning
• Strong communication and coordination skills

Activities

• Define professional standards and working methodology within the chapter
• Support the resolution of complex problems or organizational issues
• Develop regional people strategy and coach individuals
• Nurture best practices and continuously look for new knowledge and practices
• Manage monthly, quarterly, and yearly feedback with chapter members
• Support chapter members’ performance management and functional goals
• Drive performance improvement programs and applicable disciplinary measures
• Support salary negotiations and promotions through the yearly IPC program
• Create and update employee development goals on a quarterly basis
• Conduct capability assessments and identify skill development initiatives
• Drive the hiring process and ensure chapter staffing and succession pipeline
• Serve as the main point of contact for internal stakeholders
• Ensure functional coherence through coordination, training, and knowledge sharing

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in‑person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility- Ready to take your career global? Explore short and long‑term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well‑being, and success - wherever you are.

Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. #LI-RA1

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross‑border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries. Learn more Life at Infobip - Infobip

From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all. Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond.

Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and awards, and time off when it matters most.

Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Join a company that values your growth, well‑being, and success.

Explore more Working at Infobip - Infobip

We've built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality.

And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way. Learn more about our culture Principles - Infobip