Microsoft Copilot

GeorgiaTEK Systems Inc.; Brasil; Remote; BRL 502,000 - 669,000; Full time

Job summary

GeorgiaTEK Systems Inc. is seeking a Senior Microsoft Copilot Support Engineer to provide L2/L3 technical support for Microsoft 365 Copilot, Copilot Studio, and Copilot agents.

This remote LATAM role requires deep expertise in Microsoft 365 services and licensing management. You will troubleshoot integrations, authentication, and RBAC, coordinate escalations, automate administrative tasks with PowerShell and Microsoft Graph, and collaborate with global teams through ServiceNow and connectors to

Qualifications

• 8+ years of Microsoft 365 Administration and Support.
• 2+ years of Microsoft 365 Copilot and Copilot Studio experience.
• Expertise in Entra ID, Exchange Online, SharePoint, OneDrive and Teams.
• Experience with Copilot agents, connectors, plugins, MCP, OAuth, API permissions.
• Proficient in PowerShell, Power Automate, and Microsoft Graph.
• Experience with RBAC, group licensing, and security administration.
• Familiar with ServiceNow ITSM and Microsoft support escalations.

Responsibilities

• Provide L2/L3 support for Microsoft 365 Copilot, Copilot Studio, and Copilot agents.
• Troubleshoot Copilot agents, authentication, publishing, permissions, and integrations.
• Manage Copilot licensing, access, security groups, and RBAC.
• Support connectors and integrations with Jira, Confluence, Google Drive, and ServiceNow.
• Manage Microsoft support escalations and root cause analysis (RCA).
• Configure Google Gemini Enterprise connectors and user access.
• Automate administration using PowerShell, Power Automate, and Microsoft Graph.
• Manage incidents, requests, and documentation through ServiceNow.

Skills

Microsoft 365 Admin

Copilot Experience

Entra ID

Exchange Online

SharePoint/OneDrive/Teams

Copilot Integrations

PowerShell & Graph

RBAC & Licensing

ServiceNow ITSM

Job description

Senior Microsoft Copilot Support Engineer

Location: Remote – LATAM

Experience: 8+ Years

Job Summary:

We are seeking a Senior Microsoft Copilot Support Engineer to provide L2/L3 technical support for Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and Copilot agents. The role involves troubleshooting, administration, connector integrations, licensing, and Microsoft escalations for a global media and entertainment organization.

Key Responsibilities:

• Provide L2/L3 support for Microsoft 365 Copilot, Copilot Studio, and Copilot agents.


• Troubleshoot Copilot agents, authentication, publishing, permissions, and integrations.


• Manage Copilot licensing, access, security groups, and RBAC.


• Support connectors and integrations with Jira, Confluence, Google Drive, and ServiceNow.


• Manage Microsoft support escalations and root cause analysis (RCA).


• Configure Google Gemini Enterprise connectors and user access.


• Automate administration using PowerShell, Power Automate, and Microsoft Graph.


• Manage incidents, requests, and documentation through ServiceNow.

Required Skills:

• 8+ years of Microsoft 365 Administration and Support.


• 2+ years of hands-on Microsoft 365 Copilot and Copilot Studio experience.


• Strong expertise in Entra ID, Exchange Online, SharePoint, OneDrive, and Teams.


• Experience with Copilot agents, connectors, plugins, MCP, OAuth, and API permissions.


• PowerShell, Power Automate, and Microsoft Graph.


• Group-based licensing, RBAC, and security administration.


• ServiceNow ITSM and Microsoft support escalations.