Copilot AI Agent Specialist

MJV Innovation; São Paulo; Hybrid; BRL 120,000 - 180,000; Full time

Job summary

MJV Innovation is seeking a hands-on specialist to elevate Copilot agents for a global consumer goods client. You will work with business stakeholders to improve agents, refine prompts, and design scalable evolution roadmaps in a hybrid São Paulo setting.

The role emphasizes diagnosing agent behavior, improving reliability, and delivering a prioritized backlog with concrete recommendations. English fluency and strong communications are required.

Qualifications

• Hands-on experience configuring and refining agents in Copilot Studio.
• Strong prompt engineering and conversational design skills.
• Experience optimizing agent behavior for accuracy and user experience.
• Experience with enterprise knowledge sources, retrieval mechanisms and data grounding.
• Ability to communicate with non-technical stakeholders in English.
• Availability to work in a hybrid model in São Paulo.

Responsibilities

• Collect issues and improvement requests, and prioritize them against target business outcomes.
• Diagnose agent behavior and refine instructions, conversation flows, knowledge sources and supported actions.
• Improve reliability through better responses and exception handling.
• Review data sources, retrieval behavior, freshness and response traceability to strengthen grounding
• Run scenario-based tests with business users and review results with business owners.
• Document improvements, track versions and maintain the evolution backlog.
• Deliver refined agents, a prioritized backlog, test evidence and technical recommendations.

Skills

Copilot Studio

Prompt engineering

Conversational design

Data grounding

Stakeholder comms

Job description

\At MJV, we’re looking for a hands-on specialist to take Copilot agents from “working” to business-ready. You’ll be embedded with a leading global consumer goods client, working side by side with business stakeholders to improve existing Microsoft Copilot agents and shape a scalable evolution roadmap.

What you’ll do

• \Collect issues and improvement requests, and prioritize them against target business outcomes;


• \Diagnose agent behavior and refine instructions, conversation flows, knowledge sources and supported actions;


• \Improve reliability through better responses and exception handling;


• \Review data sources, retrieval behavior, freshness and response traceability to strengthen grounding


• \Run scenario-based tests with business users and review results with business owners;


• \Document improvements, track versions and maintain the evolution backlog;


• \Deliver refined agents, a prioritized backlog, test evidence and technical recommendations.

What we’re looking for

• \Hands‑on experience configuring and refining agents in Microsoft Copilot Studio (instructions, topics, knowledge sources and supported actions);


• \Strong prompt engineering and conversational design skills;


• \Experience optimizing agent behavior to improve accuracy, reliability and user experience;


• \Experience with enterprise knowledge sources, retrieval mechanisms and data grounding;


• \Ability to evaluate agent performance, troubleshoot issues and run scenario-based testing;


• \Business-oriented problem solving and clear communication with non-technical stakeholders;


• \Advanced English (spoken and written), as you’ll communicate with stakeholders in English every day;


• \Availability to work in a hybrid model in São Paulo (South Zone).