Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, [...]

Thermo Fisher Scientific; São Paulo; Presencial; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

Une entreprise leader dans le secteur des sciences de la vie recherche un représentant du service client pour fournir des informations techniques et médicales. Le candidat idéal doit avoir un diplôme en sciences de la vie, parler couramment le portugais et avoir de bonnes compétences en anglais. Cette position nécessite une capacité à travailler de manière autonome tout en maintenant un service à la clientèle de qualité.

Qualificações

• Parler couramment le portugais et avoir de bonnes compétences en anglais.
• Capacité à travailler de manière autonome et en équipe.
• Interpréter des informations médicales et techniques fournies par le client.

Responsabilidades

• Répondre aux demandes d'informations techniques et médicales.
• Traiter les plaintes et les événements indésirables.
• Fournir un soutien administratif selon les besoins.

Conhecimentos

Compétences interpersonnelles

Compétences en informatique

Compétences organisationnelles

Compétences en gestion du temps

Compétences en communication

Formação académica

Diplôme de l'enseignement secondaire ou équivalent

Qualification formelle en sciences de la vie

Descrição da oferta de emprego

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summarized Purpose:
Provides technical and medical information, and/or performs intake of adverse events/product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client, and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience, and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail regarding pharmaceutical or device products.
• Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client, and regulatory guidelines.
• Identifies, records, and triages adverse events and product complaints according to organizational, client, and regulatory guidelines, providing additional support (including follow-up) as needed.
• Maintains knowledge of project and corporate policies and procedures, including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
• Provides administrative support as needed.

Education:

High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification in life sciences.

In some cases, an equivalency consisting of a combination of appropriate education, training, and/or directly related experience will be considered sufficient to meet the role's requirements.

Knowledge, Skills, and Abilities:

• Native Portuguese speaker.
• Strong English skills in reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.
• Solid computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to interpret client-provided medical and technical information.
• Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.