Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, [...]

Thermo Fisher Scientific Inc.; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dedicated individual to provide technical and medical information while ensuring quality customer service. This role involves responding to inquiries, analyzing adverse events, and maintaining knowledge of corporate policies and procedures. The ideal candidate will possess strong communication skills in both Portuguese and English, along with the ability to work independently and collaboratively. Join a dynamic team where your contributions will directly impact client satisfaction and regulatory compliance.

Qualificações

• High school diploma or equivalent with relevant vocational qualification in life sciences.
• Combination of education, training, and experience may be considered.

Responsabilidades

• Respond to technical and medical inquiries via phone, email, or mail.
• Analyze and triage adverse events and product complaints.

Conhecimentos

Fluency in Portuguese

Strong English skills

Interpersonal skills

Organizational skills

Time management skills

Formação académica

High/Secondary school diploma

Vocational qualification in life sciences

Ferramentas

Database management

Computer skills

Descrição da oferta de emprego

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summarized Purpose: Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client, and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience, and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail regarding pharmaceutical or device products.
• Processes fulfillments and provides clinical trial information or after-hours on-call support.
• Analyzes caller questions to formulate accurate and concise responses using client-approved resources and records interactions in appropriate databases following organizational, client, and regulatory guidelines.
• Identifies, records, and triages adverse events and product complaints according to organizational, client, and regulatory guidelines, providing additional support (including follow-up) as needed.
• Maintains knowledge of project and corporate policies and procedures, including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Works with internal and external client contacts to resolve inquiries. Researches medical literature and drafts responses for such inquiries as needed.
• Provides administrative support as needed.

Education:

High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification in a life science field.

In some cases, an equivalency consisting of a combination of appropriate education, training, and/or directly related experience will be considered sufficient to meet the role's requirements.

Knowledge, Skills, and Abilities:

• Native Portuguese speaker.
• Strong English skills in reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.
• Solid computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently as well as part of a team.
• Ability to interpret client-provided medical and technical information.
• Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.