Manager, iTero Clinical Training Latam

Align Technology, Inc.; São Paulo; On-site; BRL 350,000 - 500,000; Full time

Job summary

Align Technology seeks a proven leader to direct the LATAM iTero Clinical Training team in Brazil, focusing on onboarding excellence and digital adoption. You will shape a consultative enablement model, drive workflow integration, and scale regional adoption across LATAM.

You will manage a regional team, develop capabilities, and partner with Sales, Clinical Education, Marketing, and Global teams to deliver measurable results. Strong English and Spanish are required.

Qualifications

• Bachelor’s degree or equivalent experience in customer-facing training, consulting, or enablement leadership.
• Clinical degree in dentistry and/or dental office workflow experience preferred.
• 6–10 years of relevant professional experience in clinical training, digital workflow enablement, consulting, or customer success leadership.
• Strong leadership experience managing regional teams in matrix organizations.
• Proven ability to transform operational teams into scalable strategic functions.
• Advanced ability to create and manage KPI dashboards, analytics, and performance-driven action plans.
• Strong organizational design and change management capability.
• Advanced stakeholder management and cross-functional collaboration skills.
• Strong coaching, feedback, and talent development skills.
• Deep understanding of iTero workflows and digital dentistry customer behavior.
• Strong resilience, creativity, empathy, and emotional intelligence.
• Ability to build integrated solutions with internal and external partners.
• Advanced English required
• Spanish proficiency required

Responsibilities

• Oversee LATAM iTero Clinical Training performance, strategy, and results.
• Lead and develop a regional team that may include Clinical Trainers, Digital Adoption Specialists, or Supervisors.
• Ensure excellence in customer onboarding, technical training delivery, and workflow integration.
• Maintain iTero as the primary anchor capability for customer digital workflow adoption.
• Expand the team’s execution model from training delivery into consultative clinical workflow enablement.
• Design scalable customer journeys that support onboarding excellence, digital tools adoption, workflow consistency, sustained customer engagement, and digital maturity progression.
• Establish KPI dashboards and analytics to monitor: Training effectiveness, iTero utilization trends, Post-onboarding engagement, Workflow adoption consistency, Regional capacity and SLA.
• Develop capacity models and resource allocation frameworks to support increasing customer demand across LATAM.
• Partner cross-functionally with Sales, Clinical Education, Marketing, Commercial Operations, and Global teams.
• Lead innovation pilots and scaling projects from pilot to regional rollout.
• Ensure each direct report receives strong coaching, feedback, and development opportunities.
• Assess team capabilities and define areas of specialization and growth.
• Manage all administrative responsibilities, including expense approvals, time-off approvals, talent reviews, and performance cycles.
• Collaborate closely with regional and global leadership teams on transformation initiatives.
• Ensure compliance with supply-chain security, tax, customs, and company governance requirements.

Skills

Leadership

KPI dashboards

Cross-functional collaboration

Coaching & development

Change management

Advanced English

Spanish proficiency

Education

Bachelor’s degree or equivalent in training/enablement

Clinical degree in dentistry

Job description

Department: Clinical

Location: LATAM-Brazil-Sao Paulo

About This Opportunity

Manager, iTero Clinical Training LATAM

Align Technology is looking for an experienced leader to direct a high-performing regional team focused on delivering excellence in customer onboarding, clinical workflow enablement, and sustained digital adoption through iTero as the foundational entry point into Align’s digital ecosystem.

In this role you will ensure customers successfully integrate iTero into their daily workflows and progressively adopt broader digital solutions across the Align platform. You will lead the evolution of the team to a consultative enablement model, drive stronger workflow integration, feature utilization, and scalable regional adoption practices, and establish performance visibility and data-driven capacity models that support business growth in LATAM.

Key Responsibilities

• Overall performance, strategy, and results of the LATAM iTero Clinical Training organization
• Lead and develop a regional team that may include Clinical Trainers, Digital Adoption Specialists, or Supervisors
• Ensure excellence in customer onboarding, technical training delivery, and workflow integration
• Maintain iTero as the primary anchor capability for customer digital workflow adoption
• Expand the team’s execution model from training delivery into consultative clinical workflow enablement
• Design scalable customer journeys that support onboarding excellence, digital tools adoption, workflow consistency, sustained customer engagement, and digital maturity progression
• Establish KPI dashboards and analytics to monitor:
  • Training effectiveness
  • iTero utilization trends
  • Post-onboarding engagement
  • Workflow adoption consistency
  • Regional capacity and SLA
• Develop capacity models and resource allocation frameworks to support increasing customer demand across LATAM
• Partner cross-functionally with Sales, Clinical Education, Marketing, Commercial Operations, and Global teams
• Lead innovation pilots and scaling projects from pilot to regional rollout
• Ensure each direct report receives strong coaching, feedback, and development opportunities
• Assess team capabilities and define areas of specialization and growth
• Manage all administrative responsibilities, including expense approvals, time-off approvals, talent reviews, and performance cycles
• Collaborate closely with regional and global leadership teams on transformation initiatives
• Ensure compliance with supply-chain security, tax, customs, and company governance requirements

Skills, Knowledge & Expertise

• Bachelor’s degree or equivalent experience in customer-facing training, consulting, or enablement leadership
• Clinical degree in dentistry and/or dental office workflow experience preferred
• 6–10 years of relevant professional experience in clinical training, digital workflow enablement, consulting, or customer success leadership
• Strong leadership experience managing regional teams in matrix organizations
• Proven ability to transform operational teams into scalable strategic functions
• Advanced ability to create and manage KPI dashboards, analytics, and performance-driven action plans
• Strong organizational design and change management capability
• Advanced stakeholder management and cross-functional collaboration skills
• Strong coaching, feedback, and talent development skills
• Deep understanding of iTero workflows and digital dentistry customer behavior
• Strong resilience, creativity, empathy, and emotional intelligence
• Ability to build integrated solutions with internal and external partners
• Advanced English required
• Spanish proficiency required

Equal Opportunity Statement

Align Technology is an equal-opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity, or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.