Manager, Commercial Operations (SA)

Ball Aerospace; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Manager of Commercial Operations to lead strategic initiatives and optimize customer engagement. In this pivotal role, you will collaborate with various teams to develop structured business partnerships and enhance commercial processes. Your analytical skills will be crucial in measuring KPIs and driving operational excellence. Join a diverse and inclusive team dedicated to sustainability and making a positive impact on the world. If you are passionate about commercial strategy and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualificações

• Bachelor's degree in Business Administration or related field required.
• Strong analytical skills and experience with KPI measurement.
• Fluent or advanced English proficiency is essential.

Responsabilidades

• Develop and implement structured business partnerships to enhance customer experience.
• Prepare analyses and reports to support strategic initiatives.
• Manage the commercial opportunity pipeline and drive process improvements.

Conhecimentos

Analytical Skills

Strategic Thinking

Project Management

Stakeholder Collaboration

KPI Development

Process Improvement

Storytelling Skills

Fluent English

Formação académica

Bachelor's Degree in Business Administration

Degree in Finance

Degree in Analytics

Ferramentas

CRM Software

Business Analytics Tools

Descrição da oferta de emprego

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Manager, Commercial Operations (SA)

Company: Ball Corporation

Location: SAO JOSE DOS CAMPOS, São Paulo, BR, 12242-000

Date: Apr 28, 2025

Job Category: Sales and Marketing

Req. ID: 42525

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Primary purpose of the position:

The Growth Organization is redefining the way we engage with our Commercial counterparts to support our strategic initiatives. The Manager, Commercial Operations will work with the Director, Regional Strategy & Marketing to design, develop, deploy, and grow the Commercial engagement model that will better meet the needs of our key account teams and – most critically – our customers. The role will interact with all levels of the strategic account teams and provide leadership and standardization for the Growth and Commercial organizations. Key responsibilities include process development, optimization, training, reporting, analytics, and other ad hoc projects as needed for standardized account management.

1. Work with the Director to develop and implement structured business partnerships to improve and streamline commercial roles and customer experience.
2. Communicate effectively across functions within the Growth Organization to align Ball's and customers’ strategic plans with Commercial support functions.
3. Develop metrics and reporting to communicate Commercial’s operational targets. Own and lead the monthly KPI process, facilitating meetings and follow-up actions.
4. Prepare analyses and reports on business activities for diverse internal and external audiences to support strategic initiatives. Manage the commercial opportunity pipeline.
5. Identify process improvements, prioritize, and drive implementation; deploy commercial excellence frameworks and standards.
6. Design and deliver tools, templates, and support frameworks for the Commercial team. Use data-driven approaches to ensure alignment and leverage analyst resources effectively.
7. Handle escalations related to Commercial processes, resolving issues within a matrixed organization. Support routine and ad-hoc projects from the Growth and Commercial teams.
8. Prepare and deliver presentations on key initiatives to various audiences, including executives.
9. Collaborate with global Commercial Excellence leaders to implement regional programs.
10. Manage opportunity pipeline data, working with teams to input, validate, and report data to stakeholders.

Top 5 outcomes for the role:

• Develop, measure, and communicate critical commercial KPIs
• Create and implement standard processes aligned with growth and commercial excellence frameworks
• Present data and insights to commercial leadership
• Manage customer opportunity pipeline collaboratively across teams
• Optimize commercial team operations and strategy & marketing support

Education, Skills & Knowledge Requirements:

• Bachelor's Degree in Business Administration, Finance, Analytics, or related field
• Fluent or advanced English proficiency
• Experience with analysis, process improvement, KPI measurement, or related areas
• Strong analytical and strategic thinking skills; ability to interpret complex data and provide insights
• Storytelling skills for communicating with senior executives and influencing decisions
• Experience collaborating with stakeholders and developing solutions
• Project management skills to handle multiple priorities
• Knowledge of commercial sales processes, onboarding, and customer requirements
• Proficiency with CRMs and business tools
• Understanding of KPI development and process improvement principles

Ball Corporation is proud to be an Equal Opportunity Employer. We encourage applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, age, and other characteristics.

Join over 16,000 team members worldwide, creating products from recyclable aluminium that contribute to a better world. Our culture is rooted in diversity and inclusion, fostering a sense of belonging. Everyone at Ball makes a difference by doing what they love. Our creations may change, but our commitment to making a difference remains.

Please note: The advertised job title may vary from the contract title due to local and global HR systems. No agencies please.