Legal Bilingual Trainer

Alonso & Alonso Attorneys at Law, PLLC; Buenos Aires; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a rapidly expanding immigration law firm as a Trainer, where you will empower call center agents and specialists through top-notch training. This pivotal role involves developing educational materials, conducting engaging training sessions, and enhancing team productivity and customer satisfaction. You'll have the opportunity to make a significant impact in a supportive environment focused on helping families stay together. If you're passionate about training and development, this is the perfect opportunity to grow your career while making a difference in the community.

Qualificações

• At least 6 months of experience as a call center trainer.
• Proficiency in various learning management systems and content creation tools.

Responsabilidades

• Develop and maintain training materials for call center agents.
• Conduct training sessions on updated procedures and best practices.

Conhecimentos

Teaching Skills

Communication Skills

Conflict Resolution

Proficiency in Learning Management Systems

Content Creation

Formação académica

Bachelor's Degree in Human Resources

Certifications in Business Leadership

Certifications in eLearning Software

Ferramentas

Google Classroom

Blackboard

PowerPoint

Canva

Excel

Google Tools

Descrição da oferta de emprego

About Us

Alonso & Alonso Attorneys at Law is a rapidly expanding immigration law firm based in San Antonio, TX. Our team is passionate about our mission to help families stay together, and we pride ourselves on our commitment to our clients, particularly within the Spanish-speaking community.

About the Role

We seek a talented and dynamic Trainer to join our team. This role is pivotal in ensuring our call center agents and other specialists receive top-notch training and are empowered to excel. You will be responsible for developing educational materials, conducting training sessions, and continually enhancing our teams productivity and customer satisfaction.

Key Responsibilities

1. Develop Training Materials: Create and maintain digital presentations, how-to manuals, and instructional videos.
2. Conduct Training Sessions: Conduct training on various topics, including updated procedures and best practices, for new hires and experienced employees.
3. Performance Monitoring: Observe daily operations to identify areas for improvement and provide on-the-job coaching.
4. Evaluate Training Effectiveness: Measure the impact of training sessions and prepare progress reports for individuals or teams.
5. Support Employee Productivity: Work closely with team leaders and managers to ensure employees maintain high productivity and customer satisfaction.

Candidate Requirements

1. Experience: At least 6 months as a call center trainer.
2. Skills: Proficiency in learning management systems (e.g., Google Classroom, Blackboard) and content creation tools (e.g., PowerPoint, Canva). Strong teaching, communication, and conflict-resolution skills are essential.
3. Technology: Competency in using Excel and Google tools, with the ability to guide teams in a fast-paced and sometimes stressful environment.

Nice to Have

1. A bachelor's degree in human resources or a related field.
2. Experience working in a law office.
3. Education: Additional certifications in business leadership, eLearning software, or adult education are preferred.

Technical Requirements

1. Computer: Intel Core i5 (7th Gen or above) or AMD Ryzen 5, with at least 8GB of RAM and 256GB SSD.
2. Headsets: USB wireless or USB-wired headsets.
3. Internet: Minimum of 50 MBPS; wired connection required to minimize latency.
4. Two Screen Monitor

Disclaimer

By applying to this position, you acknowledge and agree that our company utilizes a live monitoring system for work activities. This system is in place to ensure productivity, security, and compliance with company policies. Your application indicates your consent to being monitored during your working hours.