Learning & Development Coach, MX, Leader Coaching Team (LCT)

Amazon Inc.; São Paulo; Hybrid; BRL 120,000 - 180,000; Full time

Job summary

Amazon Learning & Development Coach in São Paulo, Brazil leads executive and leadership development through in-person and remote programs. You will co-create immersive experiences, facilitate DEI content, and partner with PMs, LBPs, and operations to align learning with business needs.

The role emphasizes data-driven improvements, reliability of learning experiences, and ongoing peer development within the Leader Coaching Team. Occasional travel and strong collaboration are expected.

Qualifications

• Bachelor's degree or equivalent is required.
• Fluent in English (speaking, writing, reading).
• Experience in stakeholder and communication management.
• Experience in oral and written communication.

Responsibilities

• Deliver instructor-led trainings (in-person and remote).
• Upskill, train, coach, and provide feedback to business presenters.
• Partner with customers and stakeholders to assess and support GOLD programs.
• Identify, scope, and deliver projects to meet changing business needs.
• Develop, analyze, and interpret training data to communicate updates to stakeholders.
• Develop training sessions and products through independent and collaborative projects.
• Position located in São Paulo, Brazil; willingness to travel up to 75%.

Skills

English fluency

Stakeholder management

Oral and written communication

Education

Bachelor's degree or equivalent

Master's degree

Tools

AI tools

Job description

Learning & Development Coach, MX, Leader Coaching Team (LCT)

The Learning & Development Coach role within the Leader Coaching Team (LCT) provides superior facilitation and coaching across Worldwide Operations (WWOPs) leaders. They are responsible for facilitating remote and in-person learning experiences to support leader development for all Global Operations Learning and Development (GOLD) Programs. They partner with stakeholders, Program Managers (PMs), Learning Business Partners (LBPs), and Operations stakeholders to execute holistic solutions considering both an optimal learning experience and business needs. In addition to assisting in the ongoing development and facilitation of skills of peers, the L&D Coach also helps prepare and provide feedback to business presenters. They apply high standards for coaching effectiveness, demonstrating ethical practice and a client-centered coaching mindset.

Consultation, Solution Implementation, & Delivery: With emphasis on Earn Trust, the L&D Coach cultivates partnerships with participants and stakeholders to gather information and data to make necessary changes to evolve and improve the Instructor-Led-Training (ILT) and Remote-Instructor-Led-Training (VILT) experience. They enable the delivery of learning, utilizing technology and providing the learner with specific examples that address real-life scenarios applicable to their daily responsibilities. The L&D Coach identifies what types of information respond well via the ILT/VILT modality. As a result, Invent and Simplify will be a strategic component to success within the role and in future growth within LCT.

They are trained and/or experienced with delivering and providing relatable examples when facilitating DEI or leading inclusive content. For example, during each module/course introduction they lay the foundation to establish DEI policies and expectations. This individual also ensures learners, and business presenters all have safe and inclusive learning environment within each program, through the diversity of course materials and accessibility of the content; i.e., inclusive terminology.

Measuring Learning Impact: The L&D Coach requires Learn & Be Curious and Dive Deep by working backwards through the needs of the learner with a scientific approach using adult learning theory in the delivery, develop, and evaluate phases of program life-cycles. This person works with PMs and Business Intelligence (BI) to improve the quality of learning solutions. In developing facilitation solutions, the L&D Coach plans for the unexpected and proactively manages risks (i.e., technological fallback, business presenter mishaps, and audience disengagement). The L&D Coach ensures success metrics are in place for measuring projects, evaluating Business Presenters and analyzing survey engagement feedback. This person uses data analytics to create and monitor dashboards and consults with PMs to identify stakeholder key performance indicators and drives to meet goals.

Key job responsibilities

• Deliver instructor-led trainings (in-person and remote) programs. Must be able to facilitate high quality learner-focused programs which have informative content and engaging learning techniques and environment.
• Upskill, train, coach, and provide feedback to business presenters to ensure that these colleagues can deliver the same high quality training so that customers receive the appropriate learning outcomes.
• Partner with key customers and stakeholders (Program Managers, Learning Business Partners, and Operations leaders) in order to assess, understand, and provide GOLD support towards a number of different leadership development training programs.
• Identify, scope, and deliver individual and team-based projects to better suit the changing needs of the business and our customers.
• Develop, analyze, and interpret data, feedback, and results of training to assess level of competency gained in order to provide and communicate updates to stakeholders in addition to developing training sessions and products through continuous improvement.
• Develop products and solutions through independent and collaborative projects in order to address the fast-paced and dynamic needs of the business.
• This is position is located in São Paulo - SP Brazil
• Candidate must be willing to travel up to 75% of the time.

A day in the life

Approximately, 75% of the time would be spent in facilitation of various programs. 25% of the time would be spent on Project Management and Stakeholder Management.

About the team

The Leader Coaching Team (LCT) coaches and develops leaders to effectively grow their skills and capabilities through a continuous leadership journey. We are development experts dedicated to the engagement, growth, and retention of WW Ops leaders. Our global approach to coaching and facilitation provides the knowledge, tools and techniques to better lead their teams.

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Experience in stakeholder and communication management
• Experience in oral and written communication

Preferred Qualifications

• Master's degree
• Knowledge of general AI tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.