Lead Networking Engineer

JPMorganChase; Buenos Aires; Presencial; BRL 120 000 - 160 000; Tempo integral

Resumo da oferta

JPMorganChase is seeking a Senior Network Rapid Response Engineer to lead the NRR team in Incident Management. The role involves resolving Major Incidents, collaborating across teams, and ensuring high standards in a fast-paced environment.

The ideal candidate will have deep knowledge of network infrastructures, including routing, switching, and security, as well as strong communication and leadership skills. Certifications such as CCNP and AWS Cloud are preferred.

Qualificações

• Strong knowledge of routing and switching, load balancing, proxies, and firewalls.
• Experience troubleshooting large-scale enterprise network topologies including LAN, WAN, and wireless.
• Familiarity with programming languages such as Python and Ansible.

Responsabilidades

• Lead Incident and Problem Management and perform Major Incident resolution.
• Collaborate with teams to troubleshoot and solve complex problems.
• Conduct post-incident analysis with documentation for process improvements.

Conhecimentos

Production and infrastructure support

Incident management

Communication skills

Agile practices

Network troubleshooting

Formação académica

CCNP or equivalent certification

AWS Cloud Certification or equivalent

Ferramentas

NetFlow

Wireshark

TCPdumps

Descrição da oferta de emprego

Senior Network Rapid Response Engineer (NRR)

As a Senior Network Rapid Response Engineer (NRR), you will help lead the NRR team in Incident and Problem Management, perform Major Incident resolution, Incident Reduction and Team Mentorship. You will help build a meaningful engineering discipline, combining processes, tools and DevOps to develop creative engineering solutions to operations problems.

The Network Engineer must have strong knowledge of routing and switching, load balancing, proxies and firewalls. Experience with protocol analyzers (NetFlow, Riverbed, Wireshark, cPacket) and management tools (SevOne, ThousandEyes) is required.

As a member of our Infrastructure Support team, you will work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You will develop functional goals and priorities that align with our overall strategy, collaborate with dedicated problem‑solving technologists across the JPMorgan Chase & Co. global network, and troubleshoot, identify and solve complex and mission‑critical problems internally and externally.

Must be flexible, hands‑on and able to work in a fast‑paced, high‑pressure, client‑focused and collaborative environment.

This role prefers a wide variety of strengths and capabilities, including:

• Experience in production and infrastructure support.
• Knowledge of risk and controls landscape, ensuring company‑wide standards are met.
• Ability to execute within a customer‑centric environment.
• Strong written and communication skills.
• Strong work ethic in a mission‑critical 24x7 diverse environment with multiple vendor/customer relationships.
• Ability to perform incident management and lead a team of operations engineers on troubleshooting high‑profile Major Incidents. Where appropriate, develop mitigation plans. This will include working with Tier 4/Product Engineering, LOBs and vendors.
• Ability to conduct post‑incident analysis with detailed documentation and communication on process improvements to senior management.
• Ability to collaborate with high‑performing teams and individuals throughout the firm to accomplish common goals using Agile practices.
• Ability to articulate and share clear, concise complex technical findings to management in understandable terms and postmortem reviews.
• Experience troubleshooting large‑scale enterprise network topologies including LAN, WAN, wireless and network security. Examples include routers (Cisco – ASR/GSR/Nexus/Juniper), switches (Cisco), wireless (Cisco), transport (Cisco/Ciena), firewall (Check Point and Fortinet), load balancers (F5), proxy (Blue Coat) and similar technologies. Certifications in these areas preferred.
• Experience diagnosing performance issues in complex distributed applications using infrastructure and application telemetry.
• Experience with packet capture tools and analysis (NetFlow, Riverbed, TCPdumps, cPacket).
• Familiarity with programming languages such as Python & Ansible for DevOps.
• Ability to identify manual operational tasks and influence automation development to solve problems in a modern SRE support model.
• Certification required: CCNP or equivalent, AWS Cloud Certification or equivalent.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.