Latin America Technical Service Manager

BD; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading company in healthcare technology is seeking a Latin America Technical Service Manager to oversee technical service teams and ensure successful implementation of solutions. The role involves strategic planning, managing P&L, and enhancing customer experiences. Candidates should hold a Bachelor's in Engineering and possess strong leadership and service delivery skills.

Qualificações

• Experience managing technical service teams focused on service delivery.
• Advanced proficiency in English and intermediate Spanish skills.

Responsabilidades

• Manage the technical service department and resources.
• Develop and implement departmental strategies.
• Control departmental expenses and manage the technical services P&L.

Conhecimentos

Leadership

Customer Service

Strategic Planning

Profitability Improvement

Project Management

Formação académica

Bachelor's Degree in Engineering

Master's Degree in Management

Descrição da oferta de emprego

Join to apply for the Latin America Technical Service Manager role at BD.

This position involves managing the MMS LATAM technical service teams to ensure successful implementation of MMS solutions and ongoing support, delivering a positive customer/partner experience. Responsibilities include creating and executing strategies for the technical services organization, leading field operations, managing the technical services P&L, monitoring sales, and controlling costs. The role requires ensuring all services are executed timely and aligned with business and global organization plans.

About BD

For over 125 years, BD has advanced healthcare through innovative technologies, services, and solutions that improve safety and efficiency. We believe in transforming the impossible into possibilities, helping the healthcare community today, tomorrow, and beyond.

Medication Management Solutions (MMS)

Our MMS team manages multiple systems to ensure medications are available when and where needed, reducing waste and inefficiency for nursing and pharmacy teams.

Main Functions

• Manage the technical service department and resources.
• Provide high-quality service to customers and channel partners.
• Sell and offer service products tailored to customer needs.
• Achieve income goals and contribute to organizational objectives.
• Develop and implement departmental strategies.
• Coordinate with stakeholders to ensure project timeliness and revenue recognition.
• Ensure positive customer implementation experiences.
• Control departmental expenses and manage the technical services P&L.
• Ensure efficient operation of the technical services organization, contributing to the business bottom line.

Requirements

• Bachelor's Degree in Engineering.
• Experience managing technical service teams, with a focus on service delivery and profitability improvement.
• Master's degree in management (desirable).
• Advanced proficiency in English.
• Intermediate Spanish skills.

BD values workplace equity and does not discriminate based on disability, ethnicity, age, religion, gender identity, or sexual orientation.

Skills

Primary and optional skills are listed but not specified in detail.

Location

Sao Paulo - Chacara Santo Antonio, Brazil.

Additional Details

• Employment type: Full-time
• Job function: Engineering and IT
• Industries: Biotechnology, Medical Equipment, Research Services