226 - Gestor(a) de Serviços AMS SR - Inglês Avançado

SEIDOR Brasil; São Paulo; Teletrabalho; BRL 120.000 - 150.000; Tempo parcial

Resumo da oferta

A leading consulting company is seeking a Senior Services Manager to oversee AMS support operations. The ideal candidate will have extensive experience in SAP ERP and project management, ensuring efficient service delivery and client satisfaction. This remote role requires strong communication skills and the ability to manage budgets and resources effectively.

Serviços

Remote Work

Reimbursable Expenses

Qualificações

• 5+ years of experience in SAP ERP business processes.
• Experience with domestic and international clients.

Responsabilidades

• Manage AMS support operations for clients.
• Coordinate support teams and ensure SLAs are met.
• Develop operational processes to meet client needs.

Conhecimentos

SAP ERP

Project Management

SCRUM

ITIL

Spanish

Formação académica

MBA

Postgraduate Qualification

Descrição da oferta de emprego

226 - Gestor(a) de Serviços AMS SR - Inglês Avançado

Join to apply for the 226 - Gestor(a) de Serviços AMS SR - Inglês Avançado role at SEIDOR Brasil

Job Details

Start Date: As soon as approved

Contract Duration: Indeterminate, part of the consulting team

Responsibilities

1. Manage AMS (Application Management Services) support operations for Seidor clients, ensuring efficient and effective support service delivery according to Seidor Smart Attention guidelines.
2. Coordinate support teams assigned to clients, ensuring tickets and requests are handled per the established SLAs.
3. Develop and implement customized operational processes and procedures to meet client-specific needs or adhere to Seidor Smart Attention standards.
4. Collaborate closely with client stakeholders to understand their needs, ensuring support services meet expectations and contribute to improvements and new business opportunities.
5. Conduct periodic performance evaluations of the team, providing personalized feedback and guidance to enhance efficiency.
6. Stay updated on best practices and industry trends related to SAP AMS support, continuously adapting team processes accordingly.
7. Manage budgets for supported contracts, ensuring efficient resource allocation.
8. Provide regular reports on support contract performance, including key indicators and trend analyses relevant to the client.

Location and Expenses

Remote work with occasional visits/trips as scheduled. Expenses are reimbursable.

Requirements

• Deep knowledge of SAP ERP business processes and the SAP ecosystem, with 5+ years of experience.
• Experience working with both domestic and international clients.
• Degree in Project Management, MBA, or postgraduate qualification.
• Intermediate proficiency in Spanish.
• Certifications such as SCRUM, ITIL, Activate.

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