LATAM People Services Analyst

General Motors South America; São Caetano do Sul; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

General Motors South America is seeking an LATAM HR Operations Analyst to deliver high-quality HR support across LATAM in a hybrid model, with on-site presence required three days a week. You will handle inquiries via voice, chat, and data-entry, and maintain accurate employee records while ensuring compliance with local laws.

You will work with LATAM teams to standardize processes, drive improvements, and support audits, training, and data privacy initiatives in a fast-paced environment.

Qualificações

• Bachelor’s degree in HR, business admin or related field.
• English intermediate and Spanish native or proficient; Portuguese a plus.
• Experience in HR Operations or People Services across LATAM.
• Knowledge of HR processes, lifecycle, and service delivery models.
• Experience with HR platforms such as Workday or ServiceNow.
• Proficiency in Excel and PowerPoint.

Responsabilidades

• Provide HR support to employees and managers across LATAM via voice, chat, and data entry channels.
• Respond to onboarding, data, benefits, payroll, leave, and policy inquiries.
• Create and maintain employee records in HR systems with accuracy and confidentiality.
• Triage and resolve HR cases within established SLAs.
• Escalate complex issues to HR specialists or Centers of Expertise.
• Ensure compliance with LATAM labor laws, policies, and data privacy requirements.
• Identify process improvements and participate in digital transformation initiatives.
• Collaborate with LATAM People Services to standardize processes.
• Support audits and documentation requests as needed.

Conhecimentos

HR Operations

LATAM experience

Analytical skills

Communication

Collaboration

English proficiency

Formação académica

Bachelor’s degree in HR or Business Admin

Ferramentas

Workday

ServiceNow

Excel

PowerPoint

Descrição da oferta de emprego

Job Description

Hybrid: for this position is required to be on site 3x/week

The role

The LATAM People Services Analyst is responsible for delivering high quality HR Operational support to employees and stakeholders across Latin America. This role operates in a hybrid work model and supports multiple entrance channels, including voice, chat, and data entry/case management activities. The analyst ensures accurate, timely and customer-focused resolution of HR inquires while maintaining compliance with regional policies, labor regulations, and service level agreements (SLAs).

What you will do (responsabilities)

• Provide HR support to employees and managers across LATAM through voice, chat, and case management/data entry channels.
• Respond to inquiries related to onboarding, employee data, benefits, payroll support, leave management, policies, and other HR processes.
• Create, update, and maintain employee records in HR systems with a high level of accuracy and confidentiality.
• Triage and resolve HR cases within established service levels and quality standards.
• Escalate complex or sensitive issues to appropriate HR specialists or Centers of Expertise.
• Ensure compliance with LATAM countries labor legislation, company policies, and data privacy requirements.
• Identify process improvement opportunities and participate in continuous improvement and digital transformation initiatives.
• Collaborate with LATAM People Services teams to standardize processes while addressing regional requirements.
• Support audits, compliance reviews, and documentation requests as needed.

Location

São Caetano do Sul/SP

Your skills and abilities (required qualifications)

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Language Requirements: Minimum intermediate English (written and verbal)/ Native or Proficiency in Spanish (written and verbal)/ Portuguese is a strong plus
• Experience in HR Operations, HR Shared Services or People Services, supporting multiple LATAM countries
• Knowledge of HR processes, employee lifecycle management, and service delivery models
• Experience with HR platforms such as Workday, Service Now or similar.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Availability to work in São Caetano do Sul
• Availability to provide support coverage during LATAM business hours.

What can you give a competitive edge (preferred qualifications)

• Experience in multinational/shared services environments
• Knowledge of ServiceNow, Workday, or similar platforms
• HR transformation and process improvement experience
• Customer-focused and detail-oriented
• Strong analytical, communication, and collaboration skills
• Effective prioritization and confidentiality management
• Continuous improvement mindset

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.