L2 Network Engineer - AL

Orange Business; Petrópolis; Presencial; BRL 60.000 - 90.000; Tempo integral

Resumo da oferta

Une entreprise leader dans l'intégration numérique recherche un ingénieur L2 pour gérer les incidents réseau et les changements. Vous travaillerez avec des technologies avancées comme Cisco et Aruba, tout en offrant un support client exceptionnel. Rejoignez une équipe dynamique où vos compétences seront valorisées et développées.

Serviços

Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Gympass

Day care

Private pension fund

Friendly and caring environment

Qualificações

• Expérience en environnement réseau (Wireless, Routing & Switching, SMTP, DHCP).
• Connaissances avancées en CCNA.
• Compétences en gestion des incidents et changements.

Responsabilidades

• Support et réponse aux incidents réseau en tant qu'ingénieur L2.
• Exécution des changements programmés et d'urgence liés aux technologies réseau.
• Gestion des relations avec les clients et suivi des escalades.

Conhecimentos

Cisco Routing & Switching

Aruba Switching

Troubleshooting

Customer Relationship Management

Bilingual – English & Spanish

Formação académica

Degree in IT or Telecommunications

CCNA Certification

CCNP Certification

Descrição da oferta de emprego

Orange Business is here!

About us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Incident Management

The primary task of this position is to support and respond to network incidents as a L2 engineer on several networking technologies like Cisco Routing & Switching, Aruba Switching and Wifi, Cisco Wireless, IPAM and DHCP Management, Voice solutions with Webex (Control Hub) and Ring Central, Cisco SD-WAN and Velocloud SD-WAN.

• Troubleshoot network related issues with users and service desks teams.
• These issues could be raised by
• Customers themselves (Reactive Support),
• Monitoring activities (Pro-active Support)
• Level 1 service desk support team.
• Acknowledge incidents within agreed SLA.
• Proactive monitoring for systems and solutions to ensure service availability for customers.
• Troubleshoot issues related to automatic backup of configuration of equipment.
• Initiate Root Cause Analysis when total outages are resolved or upon management requests.
• Lead troubleshooting calls with end-users, other support teams and vendors.
• Demonstrate advanced troubleshooting skills during incident investigation.
• Regular reviews with Level 1 network support, Level 2 network (FR / MRU) and engineering teams for post-review incidents.
• Achieving and exceeding customer satisfaction remains the utmost goal.

Change Management

• Secondary task is to execute scheduled and emergency changes and requests related to network technologies, according to Service Level Agreement and change management process standards.
• These changes could be raised and managed by our internal project managers, while requests could be managed and raised directly from our customer/end user.

Customer and Relationship management

• Provide appropriate solution, information, or incident resolution actions to the customer or to Level 1 engineer.
• To work closely with FR team.
• Regular follow up with TAM and Level 3 teams.
• Contribute to the handling and resolution of customer escalations.
• Compilation of customer monthly report.
• Ensure changes does not compromise overall customer infrastructure.

About you

Minimum degree in IT or TelecommunicationsCCNA is mandatory, other Associate level certifications is considered a plus.CCNP (Optional but desirable)

Knowledge and abilities•Bilingual – English & Spanish written and spoken•IT Proficient:•Good experience on Network environments (Wireless, Routing & Switching, SMTP, DHCP etc)•Good experience working on Service Operations teams in Network scopes.•Excellent Knowledge on CCNA.•Offer crucial support in troubleshooting problems related to routers, switches, DHCP, IPAM management etc.•Hands-on experience on network OS upgrade (Cisco, Aruba/HP and others)•Strong verbal and written communication skills.•Conversant with MS Office Software Suite: Word, Excel, Outlook etc.

Knowledge

•A very good knowledge of the following technologies: Cisco Routing & Switching, HP/Aruba Wireless and Switches, Cisco WLC and APs, SMTP solutions, SD-WAN VeloCloud, and SD-WAN Cisco Viptela, IPAM management, DHCP management etc.•Process and Standards based on ITIL.•Customer Relationship Management.•Good concept of Incident and Change management.

Abilities•Excellent customer facing skills are required.•Excellent troubleshooting and analytical skills.•Good time management, and organizational skills.•Teamwork uses a team approach to solve problem when appropriate.•Ability to build relationships with peers and management levels and customers.•Flexibility in terms of working hours.•Results driven/orientated, and problem-solving skills.•Willingness to learn and expand knowledge.•Expert troubleshooting and incident resolution•Good Coaching and training Skills

Additional information

OB Petrópolis:

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.