Key Account Manager

Jeeves; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Job summary

Jeeves in São Paulo, Brazil, is seeking a Senior Key Account Manager to oversee a portfolio of high-value B2B clients in LATAM. The role focuses on cross-sell, upsell, retention, and expanding use of Jeeves products across fintech and SaaS contexts.

You will be the main executive contact for CFOs and founders, driving consultative expansions and long-term partnerships while collaborating with credit, risk, and customer success teams. The position requires 2-3 days/week in our São Paulo office.

Qualifications

• 3+ years in key account management or B2B customer success (fintech, SaaS, hospitality or financial services)
• Proven track record of expanding accounts via cross-sell and upsell
• Strong ability to influence C-level stakeholders

Responsibilities

• Manage and grow a portfolio of key clients across Brazil
• Identify, drive, and execute cross-sell and upsell opportunities
• Act as main contact for billing, portfolio usage, credit support, and follow-ups
• Coordinate with credit, risk, and customer success on complex needs and escalations
• Present Jeeves solutions to CFOs and finance teams
• Track client activity, expansion potential, and revenue risks
• Drive high product adoption and NRR growth
• Stay updated on product changes to tailor recommendations
• Report on account status to regional leadership
• Contribute to quarterly business reviews and expansion planning
• Support collections and payment conversations with finance

Skills

Cross-sell

Upsell

C-level negotiation

Strategic account

English fluency

Education

Bachelor's or Master's in Business or related field

Tools

Salesforce

HubSpot

Excel/Sheets

Job description

Jeeves is the stablecoin-native banking platform for global enterprises. Thousands of companies across 35 countries run their corporate cards, payments, treasury and spend on one platform, with more than $5B in annualized volume, payouts to 190 countries, and one of the fastest-growing stablecoin payment networks in the world. BMW, H&M, Lululemon, Burger King, Kavak and XP are among them, and more than 80% of customers use multiple Jeeves products.

We chose hard problems on purpose.

We hire for one thing: relentlessness. A strong motor that keeps going when the problem has no playbook. You'll know in your first week if Jeeves is right for you. For the right people, it's the steepest learning curve of your career.

Jeeves has raised more than $400 million in equity funding from Andreessen Horowitz, Y Combinator, CRV, Coinbase Ventures, GIC, AllianceBernstein, CoinFund and others.

If you want to rebuild how money moves across borders, come build it with us.

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations.

You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships. A background in SAAS, fintech, hospitality or B2B commercial real estate (e.g. sales of private rooms or meeting spaces) is highly valued.

Location: This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week).

Key Responsibilities

• Manage and grow a portfolio of key clients across Brazil
• Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet
• Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups
• Coordinate with credit, risk, and customer success to support complex client needs or escalations
• Present and position Jeeves solutions (cards, Jeeves Pay, spend management, stablecoins, etc) to CFOs, Controllers, and finance teams
• Manage account performance: track client activity, expansion potential, and risks to revenue
• Ensure high levels of product adoption and client satisfaction, driving NRR growth
• Maintain a deep understanding of product updates to deliver tailored recommendations
• Regularly report on account status and performance to regional leadership
• Contribute to quarterly business reviews and expansion planning with clients
• Support collections and payment conversations where needed, in collaboration with the finance team
• Understand and sell additional solutions

Qualifications

• Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field
• 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services)
• Proven track record of expanding accounts via cross-sell and upsell strategies
• Experience on fintech or saas platforms selling
• Strong understanding of B2B products
• Excellent communication and negotiation skills, with the ability to influence C-level stakeholders
• Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools
• Fluent in English

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.