Key Account Manager

Pentasia; Manaus; Presencial; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A prominent gambling operator is looking for a motivated VIP Account Manager to enhance customer experience in Brazil. The role involves managing VIP clients, executing retention strategies, and working closely with senior team members. Ideal candidates have experience in account management or customer service within the online gaming industry. This position offers the chance to grow skills in a dynamic environment.

Qualificações

• Experience in account management, sales, or customer service in the betting or online gaming industry.
• A wallet or existing player base would be highly valuable.
• Strong interpersonal and communication skills.

Responsabilidades

• Identify and onboard new VIP clients.
• Manage VIP client relationships ensuring satisfaction.
• Execute engagement and retention strategies.
• Design and improve VIP promotions and offers.
• Monitor key performance metrics.
• Prepare reports on VIP performance.
• Ensure compliance with gaming and company policies.

Conhecimentos

Account management

Customer service

Sales

Interpersonal skills

Communication skills

Data analysis

Ferramentas

MS Office

CRM tools

Descrição da oferta de emprego

VIP Account Manager

Brazil - Remote

• Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment.

This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It’s a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design, implement, and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.

Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.