Keeta-API Product Operations

Keeta; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

Keeta Brazil is seeking a skilled API integration specialist to manage end-to-end onboarding and integration for food delivery providers and major restaurant partners. You will coordinate with sales, product, and technical teams to deliver robust integration solutions and gather requirements from LATAM and global partners.

The role requires strong communication, problem-solving, and English proficiency to collaborate with global teams while building relations with local partners and providing

Qualifications

• Bachelor's degree preferred; experience in product operations or technical support, ideally in food delivery or API-related roles
• Excellent team communication and collaboration skills
• Strong learning willingness with ability to analyze and solve complex technical/operational problems
• English proficiency as a working language to communicate with global technical teams

Responsibilities

• Manage end-to-end API integration process for food delivery providers and major restaurant partners in Brazil and globally
• Understand operational needs of international restaurant chains, gather requirements for API functionality and data exchange
• Develop implementation strategies with sales, product, and technical teams for successful integrations
• Build and maintain relationships with local partners and provide technical support and integration solutions

Skills

Team communication

Analytical problem solving

English proficiency

Technical support

Education

Bachelor's degree or above

Tools

API integration

Job description

• Manage the end-to-end API integration process for food delivery service providers and major restaurant partners (both local in Brazil and global). Handle onboarding, inquiries, technical support, and ticket resolution related to API integration.
• Understand the operational needs and business scenarios of international restaurant chains (especially those operating in LATAM), identify pain points, and collect requirements related to API functionality and data exchange.
• Develop implementation strategies for integration solutions, working closely with sales, product, and technical teams to ensure project success (e.g.order push, status sync, menu management).
• Build and maintain relationships with local partners (e.g.Software services, PDV providers), coordinate internal resources, and provide technical support and integration solutions to partners.

Requirements:

• Bachelor's degree or above preferred; Proven experience in product operations or technical support, preferably in food delivery, local life services, or API-related roles
• Excellent team communication and collaboration skills.
• Strong learning willingness, with demonstrated ability to analyze and solve complex technical/operational problems.
• English proficiency as a working language (must be able to communicate with global technical teams).

Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know - we are here to support you.