Junior SAP Support Analyst

Jobtailor; São Paulo; Presencial; BRL 100 440 - 167 400; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil seeks an SAP Support Specialist to provide incident-driven support for SAP SD and SAP MM, analyze and resolve tickets, and ensure accurate billing and Nota Fiscal processes.

You will maintain customer master data, monitor the sales flow from order to invoicing, support integrations with external systems, document activities to meet SLAs, and collaborate with IT and business teams to keep processes efficient.

Qualificações

• Experience in support handling incidents/tickets.
• Experience analyzing and resolving incidents/tickets in a technology, systems or SAP environment.
• Knowledge of sales, billing and invoice (Nota Fiscal) processes.
• Proactive, analytical and collaborative profile.
• Good communication skills and ability to work in a team.

Responsabilidades

• Provide support for SAP SD and SAP MM modules, performing analysis, diagnosis and resolution of incidents and tickets.
• Handle rejections related to invoice issuance (Nota Fiscal).
• Maintain customer master data.
• Monitor the sales flow from order creation through billing, identifying and resolving inconsistencies.
• Support integrations between SAP and external systems related to the sales process.
• Log, track and document support activities, ensuring compliance with established SLAs.
• Collaborate with business and IT teams to ensure continuity and efficiency of processes.
• Other routine duties within the area.

Conhecimentos

Support incidents/tickets

SAP environment

Sales and invoicing processes

Proactive and analytical

Communication and teamwork

Descrição da oferta de emprego

• Provide support for SAP SD and SAP MM modules, performing analysis, diagnosis and resolution of incidents and tickets.
• Handle rejections related to invoice issuance (Nota Fiscal).
• Maintain customer master data.
• Monitor the sales flow from order creation through billing, identifying and resolving inconsistencies.
• Support integrations between SAP and external systems related to the sales process.
• Log, track and document support activities, ensuring compliance with established SLAs.
• Collaborate with business and IT teams to ensure continuity and efficiency of processes.
• Other routine duties within the area.

Requirements

• Experience in Support handling incidents/tickets.
• Experience analyzing and resolving incidents/tickets in a technology, systems or SAP environment.
• Knowledge of sales, billing and invoice (Nota Fiscal) processes.
• Proactive, analytical and collaborative profile.
• Good communication skills and ability to work in a team.

Core Competencies

Demonstrates expertise in SAP SD and SAP MM modules, with a strong focus on incident resolution, customer master data maintenance, and sales process monitoring. Proficient in collaborating with cross-functional teams to enhance process efficiency and ensure compliance with SLAs.