Junior Credit Controller (f/m/d)

Awin Group; São Paulo; Hybrid; BRL 60,000 - 90,000; Full time

Benefits offered by this job

Flexi-Week

Flexi-Office

Meal vouchers

Public transportation allowance

Remote working furniture allowance

Health and wellbeing programs

Job summary

Awin is seeking a Junior Credit Controller in São Paulo to support the collection of overdue balances across a defined portfolio. You will engage with customers to secure payment, resolve payment queries, and maintain accurate collection records within a global team.

The ideal candidate is organized, detail-oriented, and comfortable communicating with customers and internal stakeholders to drive positive outcomes. English fluency is essential.

Qualifications

• 1–2 years of experience in Credit Control, Accounts Receivable, Cash Collection, or a similar finance role.
• Understanding of collection strategies, payment negotiation techniques, and customer communication best practices.
• Strong communication skills with customers and internal stakeholders.
• Fluency in English, both written and spoken.
• Detail-oriented with analytical and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Basic understanding of credit control, accounts receivable, and cash collection processes.
• Proficiency in Microsoft Excel.

Responsibilities

• Proactively monitor customer accounts to support timely payment collection and reduce overdue balances.
• Escalate high-risk or long-overdue accounts per policy.
• Investigate billing discrepancies, payment disputes, and account queries with internal stakeholders.
• Maintain accurate records of customer communications and collection activities.
• Support third-party collection cases and agency follow-up.
• Contribute to process improvements to enhance collection effectiveness and customer experience.

Skills

Credit control

Accounts receivable

Cash collection

Customer communication

English fluency

Analytical skills

Multicultural communication

Microsoft Excel

Power BI

ERP systems experience

Dynamics 365

CRM/ticketing systems

Team collaboration

Tools

Microsoft Dynamics 365

Salesforce

Power BI

Job description

The Credit Control team is part of Awin's Group Finance team and plays a key role in supporting healthy cash flow through the effective collection of outstanding receivables.

As a Junior Credit Controller, you will be responsible for supporting the collection of overdue balances across an assigned portfolio of customer accounts. This involves engaging with customers to secure payment, investigating and resolving payment-related queries, maintaining accurate collection records, and supporting the management of third-party collection cases.

The successful candidate will be organized, detail-oriented, and confident communicating with both customers and internal stakeholders to achieve positive collection outcomes.

Please note: As this position sits on a global team, not everyone is able to communicate in Portuguese. To be fully considered, please submit your CV in English.

Key Tasks

• - Proactively monitor customer accounts to support timely payment collection and reduce overdue balances.
• - Escalate high-risk or long-overdue accounts in accordance with Credit Control policies and procedures
• - Investigate billing discrepancies, payment disputes, and account queries, working with internal stakeholders to support resolution.
• - Maintain accurate records of customer communications, payment status, and collection activities.
• - Support the management of third-party collection cases, including case submissions and agency follow-up.
• - Contribute to process improvements to enhance collection effectiveness and customer experience.

Skills & Experience

• - 1-2 years of experience in Credit Control, Accounts Receivable, Cash Collection, or a similar finance role.
• - Understanding of collection strategies, payment negotiation techniques, and customer communication best practices.
• - Strong communication skills, with the ability to build positive relationships with customers and internal stakeholders.
• - Fluency in English, both written and spoken is essential.
• - Detail-oriented with strong analytical and problem-solving skills.
• - Ability to work independently, prioritize tasks, and manage workload effectively in a fast-paced environment.
• - Basic understanding of credit control, accounts receivable, and cash collection processes.
• - Proficiency in Microsoft Office applications, particularly Excel.
• - Understanding of debt recovery principles and customer account management.
• - Ability to communicate professionally with customers and internal stakeholders in a multicultural environment.
• - Experience working with financial systems and ERP platforms, preferably Microsoft Dynamics 365.
• - Experience using Salesforce or similar CRM/ticketing systems to manage customer queries and collection-related activities.
• - Experience working in an international business environment.
• - Ability to manage difficult collection conversations professionally while maintaining customer relationships.
• - Experience managing customer accounts, payment follow-up, and dispute resolution.
• - Experience supporting third-party collection activities.
• - Knowledge of Power BI.
• - Additional language skills

Our Offer

Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.

Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.

Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.

Meal Vouchers: we offer you meal vouchers for lunch

Public Transportation: you are entitled to a transportation voucher or card to commute to the office

In addition, you'll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.