Credit Controller - São Paulo (Analista de Crédito e Cobrança I)

Booking.com; São Paulo; On-site; BRL 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Work from abroad up to 20 days

Discounts on Booking.com products

Job summary

Booking.com in São Paulo is seeking a full-time Credit Controller to oversee a portfolio of accounts and serve as the main contact for invoice-related issues. You will work to ensure invoices are paid to terms and build strong relationships with partners to support cash collection.

The role offers a dynamic, performance-driven environment with growth opportunities and cross-functional collaboration with global teams.

Qualifications

• Excellent communication and negotiation skills.
• Ability to adapt to a fast-paced environment.
• Live within commuting distance from the São Paulo office.

Responsibilities

• Initiate outbound calls to collect payment promises for outstanding debts.
• Respond to partner messages regarding commission and invoice queries.
• Support Booking.com with collecting open invoices and resolving issues.
• Implement scalable collections solutions, processes and controls.
• Collaborate cross-functionally with internal teams to improve cash flow.
• Assist with improving cycle times such as DSO and cash allocation.

Skills

Fluent English

Planning skills

Time management

Negotiation

Analytical skills

Problem solving

Communication skills

Teamwork

Tools

Collections software

Job description

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there and we bring it all together, in one place. Booking.com is seeking a full time Credit Controller to join our team in our São Paulo office.

A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller supports Booking.com by being a main point of contact for its customers for all invoice related issues. The Credit Controller is encouraged to build positive relationships with Booking.com’s customers and business partners in an effort to ensure all invoices are paid to the terms of Booking.com’s hotel contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.

We offer a dynamic, motivating and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, dedication to people and high standards of integrity make Booking.com a great place to work. If you would like to be part of our team, if you think you can make a difference, have a closer look at this job opening.

What You'll Be Doing

• Initiate outbound calls to collect payment promises for outstanding debts
• Respond to partners messages to address queries related to commission and invoice: financial matters
• Support Booking.com with collecting Open Invoices
• Implements scalable solutions
• Cross-functional Communication and teamwork
• Support of Booking.com with growing
• Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices

What You'll Bring

• FLUENT ENGLISH
• Planning skills
• Time Management skills / organized
• Managing and developing yourself
• Technical knowledge of collections software
• Longer term contribution
• Ability to proactively drive the assigned projects and reach the preset objectives
• Excellent communication
• Ability to recognize financial implications of business decisions and strategy
• Understanding of business practices and systems
• Facilitate and practice security and confidentiality of information
• Good knowledge of PC software applications
• Quality improvement skills
• Excellent teamwork and interpersonal skills
• You are required to live within a commutable distance from your assigned office location
• Regularly interacts with senior management or executive levels on matters concerning credit control
• Requires the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations
• Analytical skills
• Problem-solving skills
• High performance in outbound calls
• Negotiation skills
• Ability to adapt to a fast-paced environment

Benefits & Perks - Global Impact, Personal Relevance:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (contingent to legal assessment).
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.