Italian Customer Specialist in Lisbon | Relocation Package

BlueView Talent; Porto Alegre; Presencial; BRL 55 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Relocation package

Onsite work

Competitive salary

Resumo da oferta

BlueView Talent in Porto Alegre is seeking a Customer Specialist to handle first-line support for customers across orders, accounts, products, and services via phone, email, chat, and other channels. You will learn products through ongoing training and work onsite in a collaborative office environment.

You will join an international team with relocation support, meal allowance, and health and life insurance.

Qualificações

• Fluent in Italian (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset; travel industry interest.

Responsabilidades

• Provide friendly, professional customer support via phone, email, chat and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints and concerns efficiently while maintaining a positive customer-focused approach.
• Support customers in navigating processes, platforms, products and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through training.

Conhecimentos

Italian language

English language

Analytical thinking

Communication skills

Descrição da oferta de emprego

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests. Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment