Italian Customer Specialist in Lisbon | Relocation Package

BlueView Talent; São Paulo; On-site; BRL 45,000 - 78,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite work

Job summary

BlueView Talent is seeking a Customer Specialist in São Paulo to be the first point of contact for customers across orders, accounts, products and services using phone, email, chat and other channels. You will deliver professional, personalized support and ensure a smooth experience from initial contact to resolution.

Ideal candidates show strong communication, analytical and problem-solving skills, and a proactive, learning mindset.

Qualifications

• Fluent Italian (C1/C2) and English (B2) required.
• Eligibility: EU citizenship or valid Portuguese residency card.
• Strong analytical, creative, and communication abilities.

Responsibilities

• Provide professional, friendly customer support via phone, email, chat and other digital channels.
• Assist customers with inquiries related to orders, accounts, payments, products and services.
• Understand customer needs and provide accurate, clear information.
• Resolve questions and concerns with a positive, customer-focused approach.
• Record interactions and resolutions accurately in internal systems.
• Collaborate with internal teams to ensure timely issue resolution.
• Identify recurring issues and suggest process improvements.

Skills

Italian proficiency (C1/C2)

English proficiency (B2)

Analytical thinking

Clear communication

Creative thinking

Job description

Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests. Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment