IT Site Support Technician II

Moog Inc.; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as an IT Site Support Technician II, where you will be a vital part of a team dedicated to solving technical challenges. In this role, you'll provide essential support to end users, ensuring the smooth operation of IT systems. With a focus on customer service, you'll diagnose and resolve issues while assisting with new technology training. This position offers a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on the technology experience of users in Brazil and beyond. If you're ready to take your IT skills to the next level, this is the opportunity for you!

Qualificações

• 3+ years of IT support experience with strong customer focus.
• Industry certifications like CompTIA A+ and CompTIA Net+ preferred.

Responsabilidades

• Support end users and ensure smooth IT operations at the location.
• Diagnose and resolve routine IT issues, providing technical assistance.

Conhecimentos

Technical Support

Customer Service

Troubleshooting

Communication Skills

Formação académica

Bachelor's degree in Computer Science

Bachelor's degree in Management Information Systems

Ferramentas

Service Desk Software

Windows OS

Mac OS

ITSM Tool

Descrição da oferta de emprego

IT Site Support Technician II

Apply remote type: Onsite locations: San José, CR; Sao Paulo, BR

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R-24-12003

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: IT Site Support Technician II

Reporting To: Manager, Global IT Service Desk and Site Support - AMER

Work Schedule: Onsite – San José, CR

Our team in Corporate Group is looking for an IT Site Support Technician II to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Alajuela, Costa Rica.

To be considered for the IT Site Support Technician II role, here's what you'll typically need to bring with you:

1. Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred.
2. At least 3 years of proven experience in an IT support role with heavy customer focus and technical knowledge of a company’s products and services.
3. Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications.
4. Possess industry certifications CompTIA A+, CompTIA Net+, Dell proven professional is preferred.

As an IT Site Support Technician II, you will:

1. Assist and support end users and ensure the smooth operation of IT systems at your location, including Brazil support.
2. Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
3. Provide guidance and explain policies and procedures, as well as train on new technology to end-users.
4. Troubleshoot end-user PC, network, printing, and application issues.
5. Deploy PC equipment and accessories, including installation and support of endpoint software.
6. Diagnose and support conference room technology.
7. Escalate issues to the appropriate team after troubleshooting and document progress in the ITSM tool.
8. Provide on-demand support to users with immediate needs at any of our Tech Bars.
9. Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
10. Provide diagnostic support for site-specific Operational Technology (OT) equipment, with guidance from OT specialists.
11. Liaise with IT resolver teams to drive resolution of critical technology issues.
12. May travel to provide on-site support within the assigned region.
13. Provide onsite smart hands support for Server and Network related issues.
14. Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
15. Attend in-person meetings and appointments with end users to analyze, troubleshoot, and diagnose hardware problems.
16. May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance, or other issues as requested.