IT Service Professional Frontend Services

Freudenberg; Barueri; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

A leading company is seeking an experienced IT Service Manager to oversee implementation, daily operations, and continuous improvement initiatives for IT services. The role requires strong analytical skills, excellent communication, and a solid understanding of ITIL processes. This position offers a competitive salary and the chance to lead impactful projects in a vibrant and inclusive workplace.

Qualificações

• 3 years of experience in managing or supporting Service Desk activities.
• Strong understanding of ITIL processes.
• Proficiency in IT FrontEnd Services, processes and tools.

Responsabilidades

• Executes and manages the implementation of new or changed IT services.
• Manages daily operational activities for assigned IT service.
• Identifies and implements improvements to enhance service quality.

Conhecimentos

Communication

Analytical skills

Problem-solving

Formação académica

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Equivalent practical experience

Ferramentas

IT FrontEnd Services

ITIL processes

Descrição da oferta de emprego

Working at Freudenberg: We will wow your world!

Responsibilities:

Implementation and Transition
• Executes and manages the implementation of new or changed IT services, ensuring smooth transition into operations, coordination with stakeholders, and adherence to defined standards and timelines.
Operation
• Manages daily operational activities, ensuring stable, secure, and efficient running of the assigned IT service(s), proactively resolving issues and optimizing operational processes.
Continuous Improvement
• Identifies, recommends, and implements improvements to enhance service quality, reliability, and efficiency. Actively drives continuous improvement initiatives within the assigned services.
Knowledge Management and Documentation
• Ensures comprehensive, accurate, and up-to-date documentation of service processes, configurations, and relevant knowledge articles. Facilitates knowledge sharing across stakeholders.

Project Management
• Executes tasks and responsibilities within service-related projects, ensuring effective project delivery, alignment with project goals, and adherence to defined standards, methodologies, and timelines.
Cost & Financial Management
• Supports the financial management of the service(s), providing information and analysis related to cost control and budget adherence, as required by responsible stakeholders.
Information and Escalation
• Supports escalation management by providing technical expertise and assistance for service-related issues, helping ensure timely resolution and clear communication.
Security Management
• Actively supports adherence to security standards and policies within service operations, ensuring compliance with organizational security guidelines.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience.
• 3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access & Policy services.
• Proficiency in IT FrontEnd Services, processes and tools.
• Strong understanding of ITIL processes.
• Excellent communication and stakeholder management skills.
• Analytical and problem-solving abilities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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