IT Operations Specialist

ATOMS Careers page; São Paulo; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Atoms is hiring an IT Operations Specialist for our São Paulo office. You will own Brazil IT services, support a global workforce, and ensure a secure, scalable tech environment.

You manage local conference rooms, onboarding, asset lifecycles, and admin for Google Workspace, O365, Zoom, Slack, Jira, and Confluence. You should be autonomous with 1–3 years in IT Operations, strong Portuguese and English communication, and an interest in AI.

Qualificações

• Independent and autonomous mindset with initiative.
• Excellent verbal and written communication in Portuguese and English (C1).
• 1 to 3 years of IT Operations or Support.
• AV & connectivity savvy with LAN/WiFi and conferencing systems.
• Interest or experience in AI and Prompt Engineering.
• People skills with ability to translate tech issues for colleagues.

Responsabilidades

• Be the Face of IT in SP: manage local office tech and conference rooms.
• Support a Global Workforce: handle service desk requests via tickets, calls, Slack.
• Lifecycle & Asset Management: procure, configure, deploy workstations, onboarding, repairs.
• Administer Modern Tech: basic admin for Google Workspace, O365, Zoom, Slack, Jira, Confluence.
• Local Subject Matter Expert: own Brazil-specific software and financial systems.
• Secure the Environment: implement security measures including MDM, EDR, certificates.
• Build the Blueprint: document support activities to scale IT processes.

Conhecimentos

Initiative

IT Operations experience

Problem solving

Communication

People skills

Formação académica

Technical degree or bachelor's degree

Ferramentas

Google Workspace

O365

Zoom

Slack

Jira

Confluence

Descrição da oferta de emprego

Who we are

Atoms is building the machines that power the next era of progress.

Over the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.

Atoms builds Physical AI— real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.

This work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

What you’ll do

• Be the Face of IT in SP: Represent IT for the Sao Paulo office, ensuring the local "User Experience" is top-tier by managing high-tech conference rooms and daily office tech needs.
• Support a Global Workforce: Manage first-level requests via service desk tickets, calls, and Slack, participating in a global rotation to support users.
• Lifecycle & Asset Management: Procure, configure, and deploy workstations; handle everything from initial onboarding/training to hardware repairs and replacements.
• Administer Modern Tech: Perform basic administration for a high-growth SaaS stack, including Google Workspace, O365, Zoom, Slack, Jira, and Confluence.
• Local Subject Matter Expert: Take ownership of Brazil-specific software and financial systems, ensuring regional compliance and functionality.
• Secure the Environment: Implement and monitor security measures, including MDM, EDR, and certificates, to keep our global assets safe.
• Build the Blueprint: Proactively document support activities, hardware failures, and installations to help us scale our IT processes as we grow.

What we’re looking for

• The "Initiator" Mindset: We are a startup environment. We need someone independent and autonomous who identifies problems and takes charge without waiting for a manual.
• Communication Mastery: Strong verbal and written communication skills in both Portuguese and English (C1) are essential for supporting our global team.
• Technical Foundation: 1 to 3 years of experience in IT Operations or Support. A technical or bachelor’s degree is preferred.
• AV & Connectivity Savvy: Experience (or a strong interest) in managing bandwidth, networking (LAN/WiFi), and conferencing systems to ensure seamless remote collaboration.
• Future-Focused: You are well-versed in (or eager to master) AI and Prompt Engineering to increase efficiency.
• Personable & Proactive: You enjoy interacting with people and can translate complex technical issues into easy-to-understand solutions for your colleagues.

Why join us

At Atoms, you’ll work on one of the defining challenges of our time—bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team—so we invest in both, creating an environment where you can do your best work and grow.

What else you need to know

This role is based in our São Paulooffice. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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