IT Helpdesk Support Specialist

TNS Inc.; João Pessoa; Vor Ort; BRL 250.000 - 350.000; Vollzeit

Zusammenfassung

TNS Inc. is seeking a Help Desk I technician to support corporate Windows and Mac workstations and related devices. You will handle Office365 requests, Azure and Active Directory support, and software installations, ensuring timely resolution or escalation of employee IT issues.

Responsibilities include Tier 1 support for Windows and Mac devices, application support for Outlook and productivity tools, and participating in after-hours on-call rotations to maintain business continuity.

Qualifikationen

• 1+ years' experience troubleshooting corporate Windows and MacBook devices.
• 1+ years Windows administration skills including Enterprise applications.
• 1+ years troubleshooting in Windows environments.
• Experience in a real-time corporate support environment.

Aufgaben

• Provide Tier 1 support for corporate Windows and Mac workstations and mobile devices.
• Resolve Outlook, Word, Excel issues and security-related tasks (MFA, OS patching).
• Log tickets and document troubleshooting steps; escalate when needed.
• Shift coverage 24x5 and after-hours/weekend on-call rotation.

Kenntnisse

Windows troubleshooting

Windows administration

Real-time support

Tools

Office365

Azure

Active Directory

Jobbeschreibung

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Help Desk I technician will report to the Supervisor, APAC SAS and will be responsible for support of the TNS corporate workstation and environment. The Help Desk I technician will be responsible for specific areas that impact the user corporate IT environment, including Office365 help requests, Azure and Active Directory account support, software installations, security patches and updates for MacOS and Windows systems. In addition, ensure timely resolution of employee requests either through immediate resolution or escalation to appropriate support personnel.

Responsibilities

• Address and resolve employee concerns in a professional and timely manner.
• Tier 1 support of corporate Windows and Mac workstations & mobile devices
• Corporate application support such as Outlook, Word, Excel, Security support – DUO MFA, Windows BitLocker, Websense Web proxy & OS patching
• Have a basic understanding of employee business workflow and mission critical application stack.
• Assist with testing of new and existing approved workstation applications.
• Assist with application installations across all supported endpoint devices.
• Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating.
• Shift coverage during the week – 24 x 5
• Participate in rotation of on-call after hours and weekend support.

Qualifications

• 1+ years' experience with corporate Windows and MacBook troubleshooting
• 1+ years Windows administrative skill set, including Enterprise applications.
• 1+ years troubleshooting in the Windows environment.
• Experience in a real-time corporate support environment.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset.

We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.

Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status. What’s the next step in your career? Find out today!