IT Helpdesk Support Specialist

Transaction Network Services (TNS); João Pessoa; On-site; BRL 30,000 - 54,000; Full time

Job summary

TNS is seeking a Help Desk I technician to support corporate workstations and the Windows/Mac OS environment, including Office365, Azure, AD, and security patches. You will resolve employee requests either on first contact or by escalating to specialists, with 24x5 shift coverage.

The role emphasizes timely, professional support, documentation of issues, and participation in after-hours on-call rotations; prior experience in a real-time corporate support setting is preferred.

Qualifications

• 1+ years' experience with corporate Windows and MacBook troubleshooting.
• 1+ years Windows administrative skill set, including Enterprise applications.
• 1+ years troubleshooting in the Windows environment.
• Experience in a real-time corporate support environment.

Responsibilities

• Address and resolve employee concerns in a professional and timely manner.
• Tier 1 support of corporate Windows and Mac workstations & mobile devices
• Corporate application support such as Outlook, Word, Excel
• Security support – DUO MFA, Windows BitLocker, Websense Web proxy & OS patching
• Have a basic understanding of employee business workflow and mission critical application stack.
• Assist with testing of new and existing approved workstation applications.
• Assist with application installations across all supported endpoint devices.
• Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating.
• Shift coverage during the week – 24 x 5
• Participate in rotation of on-call after hours and weekend support.

Skills

Windows troubleshooting

MacBook troubleshooting

Enterprise applications

Tools

Office 365

Azure

Active Directory

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Help Desk I technician will report to the Supervisor, APAC SAS and will be responsible for support of the TNS corporate workstation and environment. The Help Desk I technician will be responsible for specific areas that impact the user corporate IT environment, including Office365 help requests, Azure and Active Directory account support, software installations, security patches and updates for MacOS and Windows systems. In addition, ensure timely resolution of employee requests either through immediate resolution or escalation to appropriate support personnel.

Responsibilities

• Address and resolve employee concerns in a professional and timely manner.
• Tier 1 support of corporate Windows and Mac workstations & mobile devices
• Corporate application support such as Outlook, Word, Excel,
• Security support – DUO MFA, Windows BitLocker, Websense Web proxy & OS patching
• Have a basic understanding of employee business workflow and mission critical application stack.
• Assist with testing of new and existing approved workstation applications.
• Assist with application installations across all supported endpoint devices.
• Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating.
• Shift coverage during the week – 24 x 5
• Participate in rotation of on-call after hours and weekend support.

Qualifications

• 1+ years' experience with corporate Windows and MacBook troubleshooting
• 1+ years Windows administrative skill set, including Enterprise applications.
• 1+ years troubleshooting in the Windows environment.
• Experience in a real-time corporate support environment.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.