IT Engineer | US & LATAM

Deel; São Paulo; Teletrabalho; USD 40.000 - 80.000; Tempo integral

Resumo da oferta

Join a pioneering tech startup that is redefining remote and hybrid workplace management. As part of a rapidly growing SaaS company, you will tackle complex IT challenges, providing top-notch support and solutions for global clients. This dynamic role offers the chance to enhance your technical skills while contributing to a transformative mission in the future of work. With a commitment to inclusivity and a vibrant team culture, you'll be part of a movement that empowers diverse talent across the globe. Embrace the opportunity to make a meaningful impact in a supportive and innovative environment.

Serviços

Stock grant opportunities

Remote work flexibility

Optional WeWork access

Qualificações

• Experience managing Mac & Windows estates is essential.
• Strong background in L2/L3 Support with MDM platforms.

Responsabilidades

• Provide technical implementation and support services to customers.
• Manage, deploy, and configure devices at Deel.

Conhecimentos

Mac & Windows management

L2/L3 Support

MDM platforms (Jamf, Intune, Jumpcloud)

Application packaging and deployment

IT security knowledge

Automation using Python, Bash/ZSH, Powershell

Interpersonal skills

Organizational skills

Communication skills

Descrição da oferta de emprego

Join to apply for the IT Engineer | US & LATAM role at Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story? As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies—breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in ARR—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

The role

Deel IT is redefining how organizations oversee their remote and hybrid workplaces. This is an opportunity to be part of a pioneering tech startup that offers best-in-breed SaaS solutions for deployment and lifecycle management of Office and IT equipment worldwide.

We are scaling up our IT offerings to provide dedicated, round-the-clock support every day of the year. From MDM to device pre-configuration, our premium customer experience is disrupting the MSP industry. If you're ready for the challenge, we're expanding our talented team with ambitious growth targets over the next two years.

Requirements:

• Be part of a team of subject matter experts to achieve Deel IT’s services growth objectives.
• Provide technical implementation and pre/post sales support services to Deel IT customers.
• Build, develop, and enhance Hofy's device management services for global sale and our IT services offering.
• Lead technical support for our Sales team, key stakeholders, and customer base.
• Manage, deploy, configure, and refresh devices at Deel.

You identify with the following:

• Solutions enabler: You are a natural problem solver, working creatively to find solutions for challenges.
• Team player: You work well remotely and independently, reaching out for resources when needed.
• Technically minded: You possess solid technical knowledge and proactively develop your skills.
• Competent communicator: You can explain technical issues clearly to non-experts.
• Methodical and focused: You work systematically to meet deadlines and milestones.

What you need to succeed:

This role suits someone with keen IT interests and experience, looking to combine their skills. You will be a great fit if you have:

• Significant experience managing Mac & Windows estates.
• Experience in L2/L3 Support.
• Strong experience with MDM platforms like Jamf, Intune, or Jumpcloud.
• Experience with application packaging and deployment for Mac & Windows.
• Good knowledge of IT security.
• Experience automating device actions using Python, Bash/ZSH, & Powershell.
• Excellent interpersonal, organizational, and communication skills, able to work under pressure.
• Previous experience supporting internal and third-party customers, including pre/post sales support is a bonus.

Total Rewards

Our workforce deserves fair, competitive pay with scalable benefits and perks, reflecting our commitment to inclusivity.

Some perks include:

• Stock grant opportunities based on role, status, and location.
• Additional benefits depending on employment status and country.
• Remote work flexibility, with optional WeWork access.

Deel is an equal-opportunity employer that values diversity and encourages applications from all qualified candidates. We provide accommodations upon request during the recruitment process. For details on data practices, visit our Privacy Policy.