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An established industry player is seeking a skilled Insurance Claims Processor to manage and optimize insurance reimbursements for their RV rental fleet. This role involves overseeing the entire claims process, from submission to resolution, and requires strong analytical skills and attention to detail. The ideal candidate will have 3+ years of experience in claims processing, preferably in the automotive or RV rental industry, and be bilingual in English and Spanish. Join a forward-thinking company that offers a fully remote work environment and opportunities for career development while making a direct impact on the company's success.
About RoverPass
RoverPass is a leading technology company in the RV and campground industry, powering reservations and property management for campgrounds across the U.S., Canada, and Australia. As we continue to grow and optimize operations, we're seeking a skilled Insurance Claims Processor to help us manage and maximize our insurance reimbursements—particularly related to our RV rental fleet.
Manage End-to-End Claims: Oversee the full lifecycle of insurance claims, from submission to resolution, ensuring timely and accurate processing.
Optimize Reimbursements: Analyze and follow up on each claim to ensure RoverPass receives the maximum payout. Identify and challenge underpayments or inconsistencies.
Liaise with Insurers: Serve as our main point of contact with insurance companies, adjusters, and repair shops, maintaining strong and proactive communication.
Collect and Organize Documentation: Gather and verify supporting materials like accident reports, photos, repair invoices, and statements.
Ensure Compliance: Keep all claims aligned with relevant regulations and maintain clear records for audits or follow-ups.
Support Our Customers: Occasionally assist customers in understanding the insurance process or providing updates related to claims involving them.
Experience: 3+ years in insurance claims processing, ideally within the automotive or RV rental industry
Languages: Bilingual in English and Spanish
Skills:
Strong attention to detail and analytical thinking
Clear and confident communicator, both written and spoken
Proficient in claims software, spreadsheets, and general Office tools
Ability to work independently and handle multiple claims at once
Education: Bachelor’s degree in Business, Insurance, or related field preferred
Bonus Points: Holding an Adjuster License or related certification