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An innovative company in the RV and campground industry is seeking an Insurance Claims Processor to manage and maximize insurance reimbursements. This role involves overseeing the entire claims lifecycle, liaising with insurers, and ensuring compliance with regulations. The ideal candidate will have over three years of experience in insurance claims processing, preferably in the automotive or RV rental sector, and must be bilingual in English and Spanish. Join a fully remote team that values flexibility and offers competitive compensation along with career development opportunities.
About RoverPass
RoverPass is a leading technology company in the RV and campground industry, powering reservations and property management for campgrounds across the U.S., Canada, and Australia. As we continue to grow and optimize operations, we're seeking a skilled Insurance Claims Processor to help us manage and maximize our insurance reimbursements—particularly related to our RV rental fleet.
Manage End-to-End Claims: Oversee the full lifecycle of insurance claims, from submission to resolution, ensuring timely and accurate processing.
Optimize Reimbursements: Analyze and follow up on each claim to ensure RoverPass receives the maximum payout. Identify and challenge underpayments or inconsistencies.
Liaise with Insurers: Serve as our main point of contact with insurance companies, adjusters, and repair shops, maintaining strong and proactive communication.
Collect and Organize Documentation: Gather and verify supporting materials like accident reports, photos, repair invoices, and statements.
Ensure Compliance: Keep all claims aligned with relevant regulations and maintain clear records for audits or follow-ups.
Support Our Customers: Occasionally assist customers in understanding the insurance process or providing updates related to claims involving them.
Experience: 3+ years in insurance claims processing, ideally within the automotive or RV rental industry
Languages: Bilingual in English and Spanish
Skills:
Strong attention to detail and analytical thinking
Clear and confident communicator, both written and spoken
Proficient in claims software, spreadsheets, and general Office tools
Ability to work independently and handle multiple claims at once
Education: Bachelor’s degree in Business, Insurance, or related field preferred
Bonus Points: Holding an Adjuster License or related certification