Inside Sales Representative

DiDi Chuxing; São Paulo; Hybrid; BRL 100,000 - 167,000; Full time

Job summary

DiDi Chuxing in Brazil seeks an Inside Sales Executive to accelerate SMB growth, qualify opportunities, manage inbound leads, and close new customers. You will onboard clients, reactivate inactive accounts, and partner with KAM, CS, Operations, and Product teams to deliver an outstanding customer experience.

The role requires a customer-centric mindset, strong communication, and the ability to thrive in a fast-paced environment. Proficiency in Portuguese is essential; English is a plus.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in B2B sales, Inside Sales, Account Management, or Business Development.
• Experience managing the full sales cycle, from prospecting to deal closing.
• Strong negotiation, communication, and relationship-building skills.
• Customer-centric mindset with a passion for delivering outstanding customer experiences.
• Ability to work with CRM systems (HubSpot, Salesforce, or similar).
• Strong organizational skills and the ability to manage multiple opportunities simultaneously.
• Analytical mindset with the ability to interpret data and identify business opportunities.
• Self-motivation, ownership, and the ability to thrive in a fast-paced environment.
• Proficiency in Portuguese. English is a plus.

Responsibilities

• Manage the full sales cycle for SMB customers, from lead qualification to deal closing.
• Qualify inbound leads and identify high-potential business opportunities.
• Conduct product demonstrations and commercial presentations remotely.
• Build and maintain strong relationships with customers through phone, email, WhatsApp, and video meetings.
• Negotiate commercial proposals and close new business opportunities.
• Support customer onboarding and ensure a successful activation experience.
• Drive customer adoption by encouraging active platform usage and increasing ride volume.
• Reactivate inactive accounts and identify expansion opportunities.
• Maintain accurate pipeline and customer information in the CRM.
• Collaborate with Key Account Managers, Customer Success, Product, and Operations teams to deliver an exceptional customer experience.

Skills

Negotiation

Communication

Relationship-building

Lead qualification

CRM (HubSpot/Salesforce)

Portuguese

English

Education

Bachelor's degree or equivalent

Tools

HubSpot

Salesforce

Job description

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

About the team/role

At 99 for Business, our mission is to help companies transform corporate mobility through technology, delivering a better experience, greater efficiency, and cost savings.

As an Inside Sales Executive, you will play a key role in accelerating the growth of our SMB customer base. You will be responsible for qualifying opportunities, managing inbound leads, engaging with small and medium-sized businesses, conducting product presentations, negotiating commercial proposals, and closing new customers.

You will also support customer activation by ensuring a smooth onboarding experience and helping clients achieve their first successful rides on the platform. In addition, you will work on reactivating inactive accounts and identifying new growth opportunities within your portfolio.

This role requires a customer-centric mindset, strong communication skills, commercial ownership, and the ability to thrive in a fast-paced, collaborative environment. You will work closely with Key Account Managers, Customer Success, Operations, and Product teams to deliver an outstanding customer experience and drive sustainable business growth

In this role, you'll be...

• Manage the full sales cycle for SMB customers, from lead qualification to deal closing.
• Qualify inbound leads and identify high-potential business opportunities.
• Conduct product demonstrations and commercial presentations remotely.
• Build and maintain strong relationships with customers through phone, email, WhatsApp, and video meetings.
• Negotiate commercial proposals and close new business opportunities.
• Support customer onboarding and ensure a successful activation experience.
• Drive customer adoption by encouraging active platform usage and increasing ride volume.
• Reactivate inactive accounts and identify expansion opportunities.
• Maintain accurate pipeline and customer information in the CRM.
• Collaborate closely with Key Account Managers, Customer Success, Product, and Operations teams to deliver an exceptional customer experience and achieve business goals.

We're eager to be in touch because you have...

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in B2B sales, Inside Sales, Account Management, or Business Development.
• Experience managing the full sales cycle, from prospecting or lead qualification to deal closing.
• Strong negotiation, communication, and relationship-building skills.
• A customer-centric mindset with a passion for delivering outstanding customer experiences.
• Ability to work with CRM systems (HubSpot, Salesforce, or similar).
• Strong organizational skills and the ability to manage multiple opportunities simultaneously.
• Analytical mindset with the ability to interpret data and identify business opportunities.
• Self-motivation, ownership, and the ability to thrive in a fast-paced environment.
• Proficiency in Portuguese. English is a plus.

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We strive to create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win‑win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
Win‑win Collaboration

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.
We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.
We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).