Inside Sales Manager

99; São Paulo; On-site; BRL 180,000 - 240,000; Full time

Job summary

DiDi Global Inc. in São Paulo, Brazil, is seeking an experienced Inside Sales Team Lead to drive lead conversion and manage day-to-day operations. You will guide a multi-member team, optimize follow-up strategies, and coordinate with support resources to ensure contract signings.

Strong leadership, strategic thinking, and excellent Portuguese and English communication are essential. The role emphasizes data-driven decision making, performance tracking, and continuous skill development through

Qualifications

• Fluent in Portuguese listening, speaking, reading and writing with excellent telephone communication, expression and negotiation capabilities.
• Intermediate or higher English proficiency.
• More than 3 years of relevant inside sales experience, including experience in managing an inside sales team.

Responsibilities

• Undertake the team's sales targets and decompose them to each member.
• Track performance and adjust follow-up strategies to ensure lead conversion and contract signing.
• Daily management, attendance supervision and work review of team members; lead daily meetings to synchronize lead dynamics.
• Allocate, follow-up and activate leads; guide members to screen leads and focus on high-intent customers.
• Carry out targeted skill training, script drills and objection handling guidance.

Skills

Portuguese (Fluent)

English (Intermediate+)

Team management

Sales data analysis

Lead follow-up

Negotiation

Education

College degree or above

Job description

About The Company

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

About The Company

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

Undertake the overall targets of the inside sales team, be responsible for the daily management, lead follow-up, performance breakthrough and member empowerment of the assigned inside sales team, lead the team to efficiently complete lead conversion and sales indicators, and build a replicable team inside sales operation model.

In this role, you'll be...

• Performance Breakthrough & Target Achievement:
  • Undertake the team's sales targets assigned to the group, decompose them to each member and formulate daily/weekly follow-up plans;
  • Track the performance achievement progress of the group and its members, adjust follow-up strategies in a timely manner to ensure the group overachieves lead conversion and contract signing indicators.
• Team Management & Daily Operation
  • Be responsible for the daily management, attendance supervision and work review of team members, lead daily morning and evening meetings to synchronize lead dynamics and share communication skills;
  • Assist members in solving core problems in customer follow-up and negotiation to improve the overall combat capability of the group.
• Refined Lead Operation
  • Be responsible for the allocation, follow-up and activation of the group's leads, guide members to conduct hierarchical screening of leads and focus on key breakthroughs for high-intent customers;
  • Regularly sort out the pain points of lead follow-up, output optimization suggestions to improve the group's lead conversion efficiency.
• Member Empowerment & Skill Improvement
  • Carry out targeted skill training, script drills and objection handling guidance based on members' capability shortcomings;
  • Explore excellent cases and experiences of the group, organize internal sharing to help members quickly improve their inside sales capabilities and conversion rates.
• Data Review & Collaborative Connection
  • Count the group's inside sales data (touch volume, intent rate, conversion rate, etc.) daily/weekly, form a review report and synchronize it to the team manager;
  • Connect with the Sales Support Department to coordinate resources to meet customer needs and ensure the smooth progress of the contract signing process.

We're eager to be in touch because you have...

• Educational Background:
  • College degree or above; no major restrictions, and Marketing-related majors are preferred.
• Language Proficiency
  • Fluent in Portuguese listening, speaking, reading and writing, with excellent telephone communication, expression and negotiation capabilities;
  • Intermediate or higher English proficiency
• Work Experience
  • More than 3 years of relevant inside sales experience, including experience in managing a inside sales team;
  • Experience in inside sales management of the SaaS, catering/retail industry is preferred;
  • Familiar with the needs of local Brazilian catering merchants, with excellent personal inside sales performance track record.
• Core Competencies
  • Strong goal orientation, with excellent team management, performance control and skill empowerment capabilities;
  • Good at inside sales script optimization and objection handling, able to quickly adapt to market changes and adjust follow-up strategies;
  • Possess basic data review and problem-solving capabilities.
• Other Requirements
  • Strong pressure resistance, able to adapt to the rhythm and assessment of inside sales business;
  • Have good team cohesion, willing to deeply cultivate the Brazilian market for the long term, and recognize the company's corporate culture.

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).