Inside Sales Lead

DiDi Global; São Paulo; Híbrido; BRL 180 000 - 320 000; Tempo integral

Resumo da oferta

DiDi Global in São Paulo is seeking an Inside Sales Team Manager to own the Brazil inside sales operation, drive strategic execution, and lead a high-performing team in a food service SaaS environment. You will build standardized processes, optimize lead generation, and ensure scalable performance while collaborating with cross-functional departments to meet revenue targets.

The role demands strong English, 5+ years of leadership in SaaS inside sales, and a proven ability to scale teams of 100+

Qualificações

• College degree or above; Business Admin/Marketing preferred.
• Advanced/fluent English.
• 5+ years of inside sales experience, managing a To B SaaS team.
• Experience leading 100+ inside sales staff; lead ops and big performance gains.
• Strong goal orientation, planning and data thinking; able to iterate scripts and improve conversion.
• Willing to cultivate the Brazilian market; cross-cultural management skills.

Responsabilidades

• Formulate annual/quarterly sales targets and inside sales strategies for Brazil.
• Develop and optimize lead management, conversion, and CRM usage.
• Recruit, coach, and empower the inside sales team and supervisors.
• Standardize the end-to-end inside sales process and scripts.
• Collaborate across departments to ensure compliant, data-driven execution.

Conhecimentos

Advanced English

Inside sales leadership

SaaS

Team management

Lead generation

Formação académica

Bachelor's degree or above

Ferramentas

CRM systems

Lead management tools

Data analytics tools

Descrição da oferta de emprego

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

As the Inside Sales Team Manager, you will take full ownership of the inside sales business in Brazil, leading the strategic execution, operational management, performance oversight, and team leadership of our food service SaaS inside sales operation.

Leveraging both company-supported resources and proactively generated leads, you will drive large-scale business growth through the development of a standardized inside sales framework and refined operational processes. In this role, you will play a critical part in supporting the company’s overall sales objectives by ensuring strong execution, operational efficiency, and sustainable team performance.

Role Responsibilities

• Business Planning & Performance Overall Management: Based on the company's overall strategy and the characteristics of the Brazilian market, formulate the annual/quarterly sales targets, lead development plans and inside sales strategies of the Inside Sales Department, decompose the targets to each team and drive their implementation; conduct regular reviews of performance achievement and lead conversion, dynamically optimize strategies to ensure the team overachieves performance indicators.
• Lead System Construction & Operation: Coordinate the allocation, screening and activation of leads from the company's cooperative resources, and establish a hierarchical lead management mechanism; guide the team to carry out proactive lead development (e.g., industry directory mining, online channel customer acquisition, etc.), build a high-conversion lead pool, and improve lead utilization and conversion efficiency.
• Team Building, Management & Empowerment: Be responsible for the recruitment, construction and capability development of the inside sales team (including team supervisors and inside sales specialists), and establish a sound assessment, incentive and elimination system; lead the daily team management, inside sales script optimization and skill training to build a high-execution, high-conversion inside sales team.
• Standardization of Inside Sales System: Build a standardized full inside sales process (lead touch, demand mining, product explanation, negotiation follow-up, contract signing and conversion), formulate unified script templates, follow-up norms and objection handling guidelines; promote the in-depth application of the CRM system in inside sales business to realize the data-driven management of the entire link of leads, communication and conversion.
• Cross-department Collaboration & Risk Control: Link with the Direct Sales Department, Channel Department and Sales Support Department to establish a collaborative mechanism for lead transfer and customer handover to avoid business conflicts; establish an inside sales compliance control system, standardize script content and customer communication records to avoid compliance risks and customer complaint risks.

Role Qualifications

• Educational Background: College degree or above; majors such as Business Administration and Marketing are preferred.
• Language Proficiency: Advanced/fluent English.
• Work Experience: More than 5 years of relevant inside sales experience, including experience in managing a To B inside sales team; experience in inside sales management of the SaaS, catering/retail industry is preferred; having managed a 100+ person inside sales team, with practical experience in lead operation and large-scale performance breakthrough.
• Core Competencies: Possess extremely strong goal orientation, overall planning ability and data thinking, and be good at optimizing lead operation and inside sales strategies through data; proficient in inside sales team management and empowerment, able to quickly iterate the script system and improve the overall team conversion rate; have excellent problem-solving and cross-department collaboration capabilities.
• Other Requirements: Extremely strong pressure resistance, able to adapt to the fast-paced assessment of inside sales business; willing to deeply cultivate the Brazilian market for the long term, have a profound understanding of the needs of local catering merchants, and possess excellent cross-cultural management capabilities.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms