Inside Sales Coordinator

99; São Paulo; Presencial; BRL 45 000 - 75 000; Tempo integral

Resumo da oferta

99 in São Paulo is seeking an Inside Sales Coordinator to engage and convert prospects through high-volume outbound channels such as phone, WhatsApp, SMS, and email. You will coordinate the sales team, refine pitches, and monitor KPIs to drive growth.

Ideal candidates are resilient, results-driven, and comfortable in fast-paced, collaborative environments. This role offers opportunities to influence sales strategy and contribute to the company’s expansion efforts.

Qualificações

• 3+ years of experience in sales, acquisition or customer success.
• Experience managing outsourced operations.
• Basic understanding of sales funnels.
• Strong organizational skills.

Responsabilidades

• Conduct high-volume outbound outreach via phone, WhatsApp, SMS, and email to engage potential customers.
• Manage follow-up cadences for timely and effective re-engagement with leads.
• Navigate the full qualification funnel, identify bottlenecks and overcome objections.
• Support campaigns and A/B tests with timely and accurate execution.
• Coordinate with internal and outsourced teams to ensure smooth process execution.
• Monitor KPIs and drive performance through disciplined execution.
• Lead regular training, quality assessments and feedback sessions.

Conhecimentos

Outbound outreach

Lead management

Funnel qualification

A/B testing support

Campaign coordination

Team collaboration

Ferramentas

CRM platforms

Descrição da oferta de emprego

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

The Inside Sales Coordinator is responsible for engaging and converting prospective customers through outbound channels, contributing directly to the growth of our business. This position plays a vital role in the sales strategy by coordinating our sales team, both internal and external, understanding customer needs, improving sales pitch and controlling main operational KPIs. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.

In this role, you’ll be...

• Conducting high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.


• Managing follow-up cadences, ensuring timely and effective re-engagement with leads.


• Funnel Execution & Conversion - Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.


• Supporting campaigns and A/B tests with timely and accurate execution.


• BPO and Team Collaboration Work in coordination with internal and outsourced teams to ensure smooth, controlled and efficient process execution.


• Performance & Quality - Discipline Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.


• Lead regular training, quality assessments, and feedback sessions.

We’re eager to be in touch because you have...

• High resilience and emotional intelligence;


• Strong listening skills and curiosity


• Enthusiastic and high-energy communication style


• Team player who thrives in collaborative and fast-paced environments

Qualifications

• 3+ year experience in sales, acquisition or customer success


• Experienced in managing outsourced operations


• Basic understanding of sales funnels


• Strong organizational skills

Preferred Skills

• Familiarity with outbound campaigns and sales engagement platforms


• Exposure to high-volume outreach environments

You’ll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

Integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).