Implementation Consultant

Sprinklr; Brasil; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

Ein innovatives Unternehmen sucht einen Implementation Consultant, der die besten Onboarding-Erfahrungen für Kunden sicherstellt. In dieser spannenden Rolle werden Sie als technische Stimme des Kunden fungieren und das Sprinklr-Produkt für verschiedene Branchen konfigurieren. Sie arbeiten eng mit Kunden zusammen, um deren Bedürfnisse zu verstehen und Lösungen zu entwickeln, die auf bewährten Verfahren basieren. Wenn Sie eine Leidenschaft für Kundenservice und technische Fähigkeiten haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Team zu arbeiten und einen echten Unterschied zu machen.

Qualificações

• Starke analytische und problemlösende Fähigkeiten erforderlich.
• Exzellente Kommunikationsfähigkeiten in Englisch, sowohl schriftlich als auch mündlich.
• Selbstmotiviert und in der Lage, in einem schnelllebigen Umfeld zu arbeiten.

Responsabilidades

• Technische Stimme des Kunden sein und für die Bedürfnisse der Kunden eintreten.
• Sprinklr-Produkt für verschiedene Marken und Branchen konfigurieren.
• Kunden während des Onboardings schulen und unterstützen.

Conhecimentos

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Technische Fähigkeiten

Kundenorientierung

Teamarbeit

Selbstmotivation

Descrição da oferta de emprego

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The Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

This is a remote position anywhere in Brazil.

As an Implementation Consultant, you will:

• Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues.
• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality.
• Constant learning and collaborating with the team to develop best practices on product configuration.
• Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption.
• Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes:
• Provide social insights and recommendations to support clients’ business practices.
• Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client’s custom needs, adhering to primary business use cases and platform functionality.
• Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs.
• Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions.
• Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
• Provide consulting advise to clients about Sprinklr platforms during different phases of projects.

Required Skills:

• Strong analytical and problem-solving skills
• Excellent communication skills – both written and verbal. English requirement.
• A drive to dig into the details of the system or process to solve customer problems.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Self-motivated, takes initiatives, and assumes ownership.
• Ability to work in a highly collaborative and fast-paced environment.
• Enthusiastic professional with a focus on customer success.
• Excellent listening skills to fully understand the customer value requirements.
• Passion for solving client challenges and commitment to client delight
• Strong customer handling skills and willingness to serve customer across various time zones.
• Customer obsessed mindset to deliver value, able to adapt, and operate effectively in ambiguous or rapidly changing environment.
• Capable to work effectively under tight deadlines and juggle several assignments simultaneously.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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