Identity Access Management Operations Manager

Bunge Iberica SA; São Paulo; Híbrido; BRL 260 000 - 460 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work environment

Resumo da oferta

Bunge Iberica SA in São Paulo, Brazil, seeks an Identity Access Management Operations Manager to lead global IAM services, ensuring right access and reliable delivery across IGA, PAM, directories, authentication, and access controls.

This hands-on leadership role builds efficient support models, partners with IAM engineering, security and business teams, and drives automation, runbooks, and continuous improvement while mentoring teams and managing vendor relationships.

Qualificações

• Strong knowledge of IAM operations across IGA, PAM, directory services, authentication, and access management.
• Experience leading IAM support operations with queue management and incident handling.
• Ability to use metrics to drive improvements and service quality.

Responsabilidades

• Lead global IAM operations covering IGA, PAM, directory services, authentication, and access management.
• Oversee L1 and L1.5 IAM support activities: ticket intake, triage, access requests, incidents, and escalations.
• Manage identity lifecycle operations: joiner/mover/leaver, remediation, and policy alignment.
• Use service metrics and SLA data to improve support quality and operational effectiveness.
• Create and maintain runbooks, knowledge base articles, and service catalog entries.
• Lead and develop employees, contractors, and automation-enabled support models.
• Collaborate with IAM engineering, security, infrastructure, HR, applications, and vendors.

Conhecimentos

IAM operations

L1/L1.5 support

SLA tracking

Operational metrics

Stakeholder management

Formação académica

Bachelor’s degree in IT, cybersecurity, CS, business

Ferramentas

Active Directory

Azure AD/Microsoft Entra ID

SailPoint

CyberArk PAM

SSO

MFA

Descrição da oferta de emprego

Identity Access Management Operations Manager

Bunge has an exciting opportunity available for an Identity Access Management Operations Manager. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work. Most importantly, in all we do we live our values:

• Act as One Teamby fostering inclusion, collaboration, and respect
• Drive for Excellenceby being agile, innovative and efficient
• Do What's Rightby acting safely, ethically, and sustainably

Overview:The Identity Access Management Operations Manager will lead the global day-to-day operation of Bunge’s IAM services, helping ensure the right people have the right access at the right time. This role will focus on reliable service delivery, strong operational discipline, effective support, and continuous improvement across Identity Governance and Administration, Privileged Access Management, directory services, authentication, and access management capabilities. It is a hands-on leadership role for someone who enjoys building efficient support models, improving user experience, and partnering across technology and business teams to make IAM simpler, faster, and more secure.

Essential Functions:Main Accountabilities

• Lead global IAM operations across IGA, PAM, directory services, authentication, and access management, ensuring services are stable, responsive, and easy to use.
• Manage L1 and L1.5 IAM support activities, including ticket intake, triage, access requests, standard incidents, queue management, and escalations.
• Oversee identity lifecycle and privileged access operations, including joiner, mover, leaver, access remediation, and exception handling in line with Bunge policies.
• Use service metrics, SLA performance, backlog trends, and recurring issue analysis to improve support quality and operational effectiveness.
• Maintain practical runbooks, knowledge articles, service catalog entries, workflows, and escalation paths that enable consistent global delivery.
• Lead and develop employees, managed service resources, contractors, and/or automation-enabled support models with clear ownership and accountability.
• Partner with IAM engineering, Security Operations, Infrastructure, HR, application teams, vendors, and business stakeholders to transition new or changed IAM services into operations.
• Identify opportunities to simplify, automate, and standardize IAM support activities, improving user experience while reducing manual effort and operational risk.

Impact/Dimensions:This role directly impacts the stability, security, and usability of Bunge’s global IAM services. By improving support quality, service consistency, escalation effectiveness, and operational readiness, the IAM Operations Manager helps employees, contractors, and partners access the systems they need while reducing friction and operational risk. The role also serves as a key bridge between IAM operations, engineering, security, infrastructure, HR, applications, vendors, and business stakeholders.

Key Performance Indicators (KPIs):

• IAM service stability, availability, and operational continuity.
• SLA adherence for IAM tickets, access requests, provisioning, de-provisioning, incidents, and escalations.
• Backlog health, ticket aging, queue management, first-contact resolution, and reduction of recurring issues.
• Quality and currency of runbooks, SOPs, knowledge articles, service catalog entries, and operational handover materials.
• Progress in simplifying, standardizing, and automating IAM support activities.
• Performance, engagement, development, and workload balance of IAM support resources.

Major Opportunities and Decisions:This role offers the opportunity to shape and scale Bunge’s global IAM operations model. Key decisions include how to prioritize support work, improve service quality, manage escalations, reduce recurring issues, and balance business urgency with secure and sustainable access practices. The manager will also help identify where automation, better documentation, and stronger handoffs can make IAM operations more efficient and user friendly.

Management/Leadership:This role provides day-to-day leadership for global IAM operations, guiding L1 and L1.5 support resources and ensuring clear ownership, workload balance, service quality, and accountability. The manager will coach team members, strengthen operational discipline, promote continuous improvement, and build strong partnerships across technology, security, vendor, and business teams.

Key Relationships, Stakeholders & Interfaces (External & Internal):

• Internal:IAM engineering, Security Operations, Infrastructure & Operations, HR, application teams, audit and compliance partners, business relationship managers, and global business stakeholders.
• External:IAM vendors, managed service providers, security consultants, and industry partners.

Knowledge and Technical Competencies:

• Strong knowledge of IAM operations across IGA, PAM, directory services, authentication, access request fulfillment, and identity lifecycle processes.
• Experience with technologies such as Active Directory, Microsoft Entra ID/Azure AD, SailPoint, CyberArk or equivalent PAM platforms, SSO, MFA, and IT service management tools.
• Experience leading IAM support operations, including queue management, SLA tracking, incident handling, escalation, problem management, and service reporting.
• Ability to use operational metrics to identify trends, prioritize improvements, and drive simpler, more scalable support processes.
• Experience managing employees, managed service resources, contractors, and/or automation-enabled support models in a global environment.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Basic scripting, workflow automation, or AI-enabled support experience is a plus.

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, Business, or a related field, or equivalent practical experience.

Typically requires 5–10 years of experience in Identity and Access Management, Information Security, IT Operations, or a related technology function, including experience leading IAM operations or access management support in a global or complex enterprise environment.

Experience managing L1 and/or L1.5 support teams, managed service providers, contractors, or automation-enabled support models is required.

Experience with IAM processes across IGA, PAM, directory services, authentication, access request fulfillment, joiner/mover/leaver, incident handling, escalation management, and service performance reporting is expected.

Professional English proficiency is required; Spanish is a plus.

Relevant certifications such as ITIL, CISSP, CISM, Security+, or IAM/vendor-specific certifications are a plus.